System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
IBM seeks to hire a Systems Services Representative for the Birmingham, Alabama area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.
Systems Services Representatives are:
1. The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services, as required by the Client;
2. Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation;
3. Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed;
4. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products;
5. Local travel in the assigned Territory throughout the week in support of Client’s needs;
6. Skills will begin with laptop, desktop, and printers, but will have the opportunity to expand their skill set to include Intel Server, Networking, and Storage support.
IBM Technical Support Services (TLS) is a leader in Service Delivery Excellence, providing world class support to all of IBM’s Customers. The ideal Candidate will become part of a high-performance team, built on camaraderie and teamwork. TLS values professional growth and is heavily invested in skills development, through Education & Training.
Note: This role requires candidates to have a valid driver's license and a reliable vehicle.
Required Education
High School Diploma/GED
Preferred Education
Technical Diploma
Required Technical and Professional Expertise
Ideal candidate will possess hardware and/or software support, commitment to Client Success, and the following skills:
1. Have experience in Customer Service & Customer Interaction;
2. Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address);
3. Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement;
4. Be comfortable using and working with various tools (e.g. laptop, screw driver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance or repair tasks;
5. Problem solving skills;
6. Self-motivator and enjoys working in a Team environment.
Preferred Professional and Technical Expertise
Candidates with the following skills are preferred, but not required:
1. Technical school degree/diploma;
2. Prior experience in field repair of computer or mechanical equipment, preferred but not required.
Other Relevant Job Details
IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Job Title: System Service Representative Birmingham, Alabama
Date posted: 15-Jan-2025
Job ID: 9014
City / Township / Village: Birmingham
State / Province: Alabama
Country: United States
Work arrangement: Onsite
Area of work: Infrastructure & Technology
Employment type: Supplemental 2 (Fixed Term - Long)
Contract type: Fixed Term - Long Term
Projected Minimum Salary per year: 36,000.00
Projected Maximum Salary per year: 54,000.00
Position type: Entry Level
Some travel may be required based on business demand.
Company: (0147) International Business Machines Corporation
Shift: Night
Is this role a commissionable/sales incentive based position?
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