Job summary An opportunity has arisen for a candidate who will be able to demonstrate a positive outlook, friendly nature, ability to work as part of team and independently. This role supports a large team of Physiotherapists who cover a range of outpatient services. Post - 9.30am to 5.30pm Monday to Friday This role will be based at the Florence Nightingale Community Hospital. Main duties of the job Effective liaison with the relevant wards and departments within the hospital and with patients and other health care providers Accuracy required inputting and updating patient information. Reception duties as required. To provide clinic support to Physiotherapists and other Management staff who may reasonably request support with other duties. Deal with queries in a timely manner via the telephone or face to face, escalate as appropriate. Contact patients to offer them an outpatient appointment. Process clinic outcome forms to allow for the outcome of the consultation to be recorded. An understanding of the 18-weekRTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines. Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline To provide general clerical support as and when required in support of the delivery of the service over both sites. Closing date of advert: 09 April 2025 Date of interview: 23 April 2025 If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions. About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, including both professional and leadership development On-going support through every step of the way from recruitment to when you join our team and beyond. A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts about our Trust: We see on average 4810 OP appointments per day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. Date posted 28 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata pa Contract Secondment Working pattern Full-time Reference number 320-CDCS-3558 Job locations Florence Nightingale Community Hospital London Road Derby DE1 2QY Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Person Specification Qualifications Essential A good standard of English & Maths (Pass grade) Experience & Knowledge Essential Ability to work independently and as part of a team Experience of using IT systems Desirable NHS Experience of using hospital based systems Understanding of 18 RTT Communication Essential Communications skills in a care or customer service environment. Skills & Ability Essential Ability to manage multiple priorities Person Specification Qualifications Essential A good standard of English & Maths (Pass grade) Experience & Knowledge Essential Ability to work independently and as part of a team Experience of using IT systems Desirable NHS Experience of using hospital based systems Understanding of 18 RTT Communication Essential Communications skills in a care or customer service environment. Skills & Ability Essential Ability to manage multiple priorities Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust Address Florence Nightingale Community Hospital London Road Derby DE1 2QY Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)