About Network Rail
Join Our Team at Network Rail!
Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others.
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
About the role (External)
Working a 24/7 shift pattern, you shall conduct administrative and complex technical activities to progress complaints and network alarms, working directly with remote management platforms and field-based maintainers to restore service and resolve technical failures within agreed operational service agreements, in line with the ITIL Framework and mandated Network Rail standards, highlighting safety related failures for further processing. You shall conduct administrative and technical activities to support the successful delivery of planned work for both operational failures and Investment Project activities. You shall coach and mentor technicians to conduct event management of complaints and alarms presented on remote management platforms and provide technical support to field-based maintainers.
What will you be doing?
* To undertake day-to-day surveillance and management of the FTN, including observation, notification & direction of staff, and clearance of faults on the network. These responsibilities will also include SCADA and security monitoring.
* To receive and validate the work information, which will enable effective capture and management of network elements.
* To co-ordinate with Network Rail Project commissioning engineers, in bringing elements under management.
* To interface with Project staff, Alcatel, and maintenance contractors, according to the need, to resolve issues affecting the networks.
* To process faults on the FTN (Core, Access, P-Mux, HDSL), involving localisation, tasking, access permission, assistance/ co-operation, escalation, clearance, and feedback.
* To document all activities associated with the work, including alarms, test results, DCN details, and connectivity confirmation.
* To co-ordinate with equipment suppliers and Network Rail groups as required, to resolve issues arising during integration activities.
What essential skills and experiences are required?
* Experience in one or both of transmission & GSM network management.
* Working knowledge & understanding of SDH, PDH and DWDM networks
* Practical experience of fault finding and fault resolution of transmission networks including synchronisation and protection.
* Practical experience of managing planned maintenance & network interruptions.
* Telecoms qualifications through degree or experience.
How to apply (External)
Salary: Band 5 £34,000 - £36,000 Depending on experience + 15% shift allowance
Working Hours: This role is shift based. You will work 18, 12-hour shifts over a 6-week cycle which is currently favoured by existing team members.
Closing date: We have 3 positions to fill, so this advert will remain open on a rolling basis, we will close the advert once we have enough applications
Click apply now to apply.
Drugs and Alcohol Standard:
Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. #J-18808-Ljbffr