An exciting opportunity has arisen for a diligent Lettings Officer to oversee and manage a portfolio of properties, ensuring excellent customer service and a seamless property management process in the Liverpool/Merseyside area.
Client Details
Our client is a large organisation within the Property industry, renowned for its commitment to providing high-quality housing services. They take pride in managing a sizable portfolio of residential properties across the country, emphasizing customer satisfaction and sustainable practices.
Description
To provide a customer focused lettings services ensuring that there is a seamless service is always provided to customers.
To manage new enquiries via email, face to face, social media and telephone.
To have a working knowledge of all software and ICT systems within the branch and the wider Regenda group.
Be flexible and provide customers with a service that meets their needs, be empowered to do the right thing to resolve problems and take ownership of driving customer satisfaction and effective communication.
To process tenancy applications in line with company policies including reference and affordability, legislative requirements and coordinate move-ins with the residential management team.
To process payments including deposits and first month's rent in accordance with Company policies.
Work closely with the residential management team to ensure a positive transition from letting to management. Ensure collaborat...