Customer Success Lead - Jobs in Andover at Stannah - Join Our Team Stannah Dedicated Homelift Business have an exciting opportunity for a Customer Success Lead to join the Customer Success Department based at Andover. This job will involve delivering exceptional customer support, managing relationships with the independent and global distributors. Ensuring delivery of excellent customer service is being received by our Global and independent Business to Business customers. As the Customer Success Lead your working hours can be flexible Monday to Friday 37 hours a week. This job is a permanent onsite contract. This is a great opportunity for a candidate who has previous experience with communicating effectively with diverse audiences and exceptional organisational skills. To be successful as the Customer Success Lead, it is essential that you have previous experience in a customer service role working with global business to business distributers. Customer Success Lead Responsibilities: Manage B2B order process within a ERP system Work closely with the management team to communicate any distributor updates Produce written reports internally and externally Troubleshoot and resolve product or service related issues. Liaise with internal departments to help customer's needs. Customer Success Lead Requirements: Proven experience within a manager or leadership role Proven experience with B2B and B2C markets Knowledge of customer service software and CRM system Strong verbal and written communication skills If you have previous experience working as a Lead Customer Support Advisor or Senior Customer Support Advisor or Customer Support Manager and are looking for a Customer Success Lead job Andover, please click the "apply now" button or contact us for further information. Company Overview: Stannah Homelifts is a leading innovator in the homelift sector, dedicated to providing top-tier residential lift solutions to our clients. We pride ourselves on our commitment to quality, efficiency, and continuous improvement. Our products, Uplifts are designed to enhance mobility and accessibility, ensuring that every home can benefit from safe and reliable lift systems. Join our dynamic team and contribute to our mission of excellence. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Free parking We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.