The Receptionist is responsible for providing an efficient and effective front-line service as part of the Primary Care Centre (PCC) at Chase Farm Hospital.
The post holder will provide a comprehensive support service carrying out general reception and clerical duties including data inputting on to designated IT systems within the PCC to ensure the smooth running of the unit.
The PCC Receptionist will effectively be able to correctly set up the PCC ready for the Clinicians and patients ensuring all checks are completed.
Please note, the shifts available are Monday, Tuesday, Wednesday, and Sunday from 12am - 8am. We are accepting applications from candidates who are able to commit to all 4 shifts a week or some of them.
Main duties of the job
You will be responsible for providing a customer-oriented reception interacting with patients and relatives in a polite and courteous manner at all times.
Ensuring the smooth running of the site, ensuring all medication and prescriptions are logged and accounted for on each shift in partnership with the clinician.
To maintain a high level of customer care at all times. To liaise and communicate effectively and sympathetically with all visitors to the department, directing them as appropriate and acting as a focal point for enquiries.
To obtain patients' demographic details in a sensitive manner and input onto the appropriate electronic records management system ensuring accuracy.
To ensure that information is appropriately passed between systems as appropriate to facilitate the patient's progress through the service.
To follow safeguarding processes after booking in each child.
About us
This is an exciting opportunity to join one of the UK's most successful and innovative 111/Integrated Urgent Care Providers (IUC) with a 28-year long history. At LCW you will become part of a highly skilled and dynamic team based in the heart of West London, next to the world-famous Portobello Road street market and home to one of the UK's most diverse communities.
We are committed to staff development and you will be nurtured and given the opportunity to move through the LCW ranks should you wish to forge an enviable career in the NHS.
Job responsibilities
* Check and ensure that all equipment/trollies/consumables are stocked and clean for each clinician.
* Chaperone duties when requested by a patient or clinician.
* Follow site security measures for staff and patient safety.
* Assist and carry out any patient surveys or questionnaires.
* As a receptionist, you will be trained to be multi-skilled; you could be trained as a driver and call centre support. The expectation is for all staff to be flexible and move as required to meet the service needs and as a standard part of the reception role support with comfort calling.
* A good knowledge and understanding of the patient safety calling, comfort calling, and courtesy calling standard operating procedure and responsibilities of the role and that of the clinician. The driver must prompt the clinician at the appropriate time to patient safety call; if unable to, then the Senior Operations Navigator (SON) must be informed.
* To deal with ad hoc enquiries and complaints in a pleasant and responsive manner.
Person Specification
Experience
* Previous experience working within IUC or previous experience working within a healthcare setting, or other customer services/patient-facing environment.
* Experience of working in primary care.
* Knowledge of local primary care services including key stakeholders.
Qualifications
* GCSE Education.
* GCSE Maths.
Skills/Abilities
* Ability to effectively work on and manage many priorities at one time.
* Exceptional communication skills.
* Competent in the use of Microsoft Office.
* Understands the principles of confidentiality, GDPR and Information Governance and can work accordingly to maintain confidentiality.
* Strong commitment to customer service and satisfaction.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12 an hour plus unsociable hours payment.
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