Job Title: Customer Arrears Specialist
Location: Epsom
Working Hours: 9am - 5.30pm
Salary: Circa £30,000
Working pattern: Hybrid (2 days in the office, 3 days from home)
Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location
We are looking for individuals to join a global organisation in the role of Customer Arrears Specialist, where you will provide effective arrears support to the company's customers.
In this role, you will communicate with customers, always showing empathy and professionalism, adhering to regulatory standards at all times, and maintaining a focus on delivering positive customer outcomes.
The Role:
Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, while maintaining a high level of customer care and consideration of their financial circumstances.
Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with relevant legal and regulatory requirements, especially regarding the fair treatment of vulnerable customers.
Ensure that all interactions align with the company's commitment to delivering excellent customer outcomes, working to resolve queries and concer...