Your new roleThe System Support and Development Analyst (SSDA) will work closely with system users to analyse processes, provide solutions, and document them. They will manage and resolve support calls within defined SLAs, collaborating with Managed Service providers when necessary. The role also involves offering expert advice and training, adapting to various BPSS requirements.The SSDA ensures core application stability and rapid incident response, identifies and supports process improvements, and manages setup, maintenance, and service delivery. They meet performance targets, use resources efficiently, and participate in problem and knowledge management. The role includes resolving incidents and data issues quickly, promoting data quality, and ensuring accurate information. The SSDA configures and manages systems per change control, performs root cause analysis on data issues, and provides second/third line incident support. They conduct User Acceptance testing, build strong team relationships, demonstrate flexibility and professional service, maintain current knowledge and integrity, support system improvements, and develop an understanding of BPSS systems.Principal Accountabilities:
1. Daily Operations: Deliver BPSS support services within agreed SLAs.
2. Issue Resolution: Resolve escalated issues from suppliers, partners, vendors, and customers.
3. Problem and Defect Management: Analyse and resolve system issu...