Application Support Specialist
Department: Corporate
Employment Type: Full Time
Location: Nottingham, PA
Description
Building a great career never tasted so good!
We are currently seeking a qualified individual who is looking to gain industry knowledge and experience for the Application Support Specialist position, joining our team in Nottingham, PA!
* SCHEDULE: Monday-Friday approximately 40+ hours a week.
* BENEFITS: This position is full-time benefit eligible, elective benefits include:
* Medical, dental, hearing and vision insurance.
* Everside Health Clinic - a premier on-site healthcare provider. A separate entity from Herr's, located at our Nottingham, PA facility. This facility ensures easy access to tailored healthcare services, preventative care, wellness programs, for employees on any medical plan
* Opportunity to contribute to a 401k, with a company match.
* Paid vacation, holiday and sick time.
* Paid Employee referral program.
Job Summary
We are seeking an Application Support Specialist who will be responsible for managing and supporting the software applications used within the organization. This position involves troubleshooting issues, ensuring application stability, and providing technical assistance to users. This individual is accountable for the following systems: Active Directory, VMware, Citrix, Cisco Systems, Microsoft Client & Server Operating Systems (Win 2022/2019/2016/2012 Server & Win 10/11), Office 365, SOTI, and TCP/IP connectivity.
Key Responsibilities
Network Support
· Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
· Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
· Perform regular maintenance tasks, such as updates and patches, to ensure the optimal performance and security of applications.
· Track, manage, and resolve application-related incidents, ensuring prompt resolution and minimal disruption to business operations.
· Create, change, and delete user accounts by request.
· Member of the tech support team.
· Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Operations & Support
· Provide timely and effective support for all software applications, addressing user queries and resolving technical issues. Investigate and troubleshoot issues.
· Develop and maintain comprehensive documentation for application configurations, procedures, and troubleshooting guides.
· Monitor application performance and usage, identifying potential issues and recommending improvements.
· Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
· Manage monthly security training as well as monitoring email reported as SPAM.
Additional Duties
· Companywide support for wireless phones including Apple iOS devices.
· Company VOIP Phone System Administrator.
· Other duties may be assigned.
Qualifications
* Bachelor’s degree, with a technical major, such as Information Systems or Computer Science.
* 2-4 years of experience working in a technical environment.
* Ability to work under pressure with shifting priorities and multiple simultaneous assignments.
* Must be able to efficiently prioritize work to meet critical deadlines while maintaining a professional manner, with strict attention to detail and accuracy.
* Demonstrated ability to work independently and be self-motivated with minimal verbal or written instructions, and able to apply time management skills.
* Possesses good customer service skills, including understanding processes for customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
* Ability to analyze information and use logic to address work related issues and problems, with understanding of impact on current and future programs and processes.
* Must demonstrate a high level of confidentiality and discretion regarding company information.
· High level of proficiency in Microsoft 365 suite.
* Possesses excellent oral and written communications and documentation skills.
· Experience with Microsoft Dynamics a plus.
· Ability to support after hours and weekends with on call support.
· Able to drive a company vehicle to multiple sites. Ability to travel, with some overnight stays as required.
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