We are recruiting for an IT Tech Bar Engineer (2nd line) on contract to work for a NHS Department in Worcester.
DUTIES:
1. Assistance with IT related queries & general basic enquiries
2. Assist users logging into and logging tickets within Service Now
3. Complete administration within Service Now (log/update and close tickets)
4. Look up and check progress of IT support calls if requested
5. Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to supplier or replace if out of warranty from stock.
6. Device rebuilds and ensure compliance before re-issue (configured with latest Windows updates)
7. Install & troubleshoot software
8. Office 365 suite knowledge for troubleshooting
9. Basic use of Active Directory (e.g., password resets, BitLocker recovery)
10. Basic use of SCCM
11. Basic use of Nexthink
12. Mail administration (creating accounts, password resets, applying O365 licenses, leavers and joiners, shared mailboxes, multi-factor authentication)
13. Troubleshoot/fix MFA issues
14. Educating users in logins, mail, MS Teams, Outlook, Cisco VPN
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