Closing date for applications is: 26 April 2025 ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. We’re currently looking for a Resource Coordinator on a full time, permanent basis. This position sits within the Planning & Service Improvement department. It can be based from home or in either of our London or Glasgow offices. The Job Reporting to the Resource Planning Manager, on a day to day basis, you’ll be involved in the following: Short term intraday forecasting and real time monitoring Reviewing daily and weekly reports and produce commentary highlighting key call outs in performance or intake volumes. Delivering medium-term resourcing against forecasts. Conducting gap analysis to identify any OT requirements or cross functional working opportunities Root cause analysis where service issues arise, make recommendations to stakeholders to mitigate future re-occurrence The production and review of key metrics such as adherence, occupancy, interval reporting, productivity, and utilisation Scheduling activities such as training, team meetings, annual leave etc Provide scheduling guidance for our outsource partners The person We’re looking for someone who: Has a high level of competence in Microsoft Excel. Has experience of working with WFM tools such as NICE or Verint Has strong communication skills both verbal and written. Has strong attention to detail with the ability to always provide accurate analysis Has excellent interpersonal and stakeholder management skills with the ability to build strong relationships with colleagues and external contacts Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. Interested in this role? Please click to submit your application.