Main area: Administrative Services
Grade: Band 3
Contract: Permanent
Hours:
* Full time
* Part time
37.5 hours per week (Hours worked will be between 8am - 6pm, Monday - Friday)
Job ref: 419-671182-RS-S-CSD
Employer: York and Scarborough Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Scarborough Hospital
Town: Scarborough
Salary: £24,071 - £25,674 pro rata/per annum
Salary period: Yearly
Closing: 25/11/2024 23:59
Job overview
An excellent opportunity has arisen for a Radiology Services Administrator role to join our busy and friendly administrative team in Scarborough.
This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, and can work on their own initiative. You will also need to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.
The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways.
If you are looking for a role that is both varied and interesting, then we would like to hear from you!
Main duties of the job
* To maintain patient confidentiality at all times following the Trust guidelines.
* To manage patients through Radiology administrative processes and pathways, in accordance with Standard Operating Procedures.
* To receive and accurately process any diary cancellations, ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
* To collect and record data to support waiting list times attainment, and highlighting breach patients to the Team Leader/Service Manager.
* To manage appointments ensuring patients are seen within the maximum waiting times, and in clinical and chronological order, set out in the Referral to Treatment Policy.
* To support patients attending outpatient appointments using tact, diplomacy ensuring patients are arrived and general queries answered/escalated as required.
* To ensure all patients who fail to attend, DNA (Did not attend) their appointments, are followed up in accordance with the departmental DNA SOP.
* To be able to prioritise day-to-day workflow, acting independently and unsupervised within departmental guidelines.
* To be able to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
* To manage the diaries to ensure all scheduled sessions are fully utilised.
* To be responsible for the training of new team members within the Radiology department.
Person specification
Education, Qualifications and Training
* GCSE A-C or equivalent qualification in Maths and English
* ECDL Qualification
Experience & Knowledge
* Previous clerical experience and knowledge equivalent to NVQ Level 3
* Experience of working within a team
* Experience of using patient administration systems
* Experience of working with Microsoft packages
* Experience of working to a high standard in a customer service environment
* Working knowledge of the Radiology Information systems or appointment systems
* Understanding of the 2WW cancer referral system and fast track appointment booking
* Experience of appointment systems and understanding of Referral to Treatment Policy
* Experience of using a patient database and recording accurate data
Skills & Attributes
* Excellent verbal and written communication skills
* Excellent interpersonal skills
* Ability to communicate with staff at all levels, including Consultant medical staff
* Ability to communicate effectively with all service users
* Ability to work in a fast-paced and busy environment
* Ability to think analytically
Aptitude & Personal Qualities
* Able to work as part of a team
* Able to work under pressure to strict deadlines and requirements
* Good verbal and numeric skills
* Ability to learn additional skills and to provide cross cover for all areas of Department
* Able to show flexibility and adaptation to service requirements
* Methodical and highly organised
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