Complaints Customer Service Advisor needed in Eastbourne, £15.32ph PAYE - Reference: 1425188
Job Description
The role is to support the Customer Feedback team manage complaints and customer feedback. This will involve contacting the tenant to establish the issue being raised, keeping tenants up to date on progress with the complaint investigation, and following up on feedback received in response to complaints surveys and feedback. The role will also involve managing the 'complaints feedback' inbox, uploading complaints updates, and communicating these to other officers. Additionally, the role may involve investigating and writing responses.
Contract Details
This is a full-time role on a temporary contract basis.
Application Process
If you are interested in the role, please apply on our website with your CV. Alternatively, you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.
Equal Opportunities
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
Pre-employment Checks
All our roles may be subject to pre-employment checks including references, so please be prepared.
Application Response
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. However, you will always hear from us by phone if we are able to take your CV forward to the next stage.
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