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Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.
The Role
As a Supervisor, you are the ultimate Service Role Model in our store. Along with the Managers, you are responsible for creating a world-class shopping environment for our customers. You will lead the team day-to-day, in all areas of the store, deputising for the Managers, ensuring both the sales floor and behind the scenes run smoothly.
Responsibilities
1. Supervise team members in duties and performance, providing feedback where necessary and reporting team strengths and weaknesses to management.
2. Motivate, guide, and mentor team members to exceed goals and create a positive environment during shifts.
3. Train new team members in company standards, customer service, and job duties.
4. Work with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals.
Driving Results:
1. Clearly communicate with and direct the team to ensure all tasks are delivered.
2. Drive any business initiatives and encourage and support the team to deliver the targets set e.g. email capture.
3. Support the Managers to achieve all targets set for the team.
4. Build relationships across the Business to share best practices.
Developing the Best:
1. Take ownership of your own development acting as a role model for the team.
2. Support the Manager in recruiting new team members, and act as a coach for them.
3. Help the Managers create a culture where wellbeing matters, good performance is rewarded and recognized.
Operations:
1. Able to spot potential risks and take action where appropriate, escalating them to a Manager.
2. Take accountability for the Health and Safety of customers and the team, taking action to reduce risks where appropriate.
3. Support the operational running of the store, holding the store and leading the team, acting as a key holder.
Skills & Qualities
* Ideally have worked within a supervisory or management role in a customer-facing environment.
* The ability to thrive in a sales-targeted environment.
* Outstanding written and verbal communication skills.
* A desire to use your initiative to solve problems.
* Excellent interpersonal skills.
* Adaptable to change.
* Time management.
* Excellent team player.
* Passion for the brand.
What We Offer
* A chance to build a career with a fast-paced, high-growth brand.
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