Blackpool Transport has an opportunity for new Tram Driver-Conductors to join the team. The Company’s award-winning light rail tram operation is an integral part of the future success of Blackpool and the Fylde coast. It provides an excellent transport service along the famous sea front which will connect to Blackpool North Railway Station via the new tramway extension. About you: You will need to have a full car driving licence with no more than 6 points. Driving regularly for more than 12 months. Be capable of passing a PCV medical and a series of assessment tests. After successfully completing the testing and interview process you will commence a five-week training programme, therefore a full commitment to training is essential. Successful candidates will have the ability and desire to work safely, be flexible and deliver customer service excellence. About the role: The successful candidates will consistently deliver the highest standards of driving, providing a safe, secure and comfortable travel experience for all customers whilst showing due care and consideration for all other road users. You promote the company’s image and reputation by providing up to date information about services and facilities to customers. After training, you will deliver a service to the travelling public, working 37 hours per week, 5 days from 7. Please notes, as this is a dual role, there is a possibility that you will be conducting before you join your tram driver training. Selection Process If your application passes the initial sift, you will be invited to complete a series of tests and if successful then attend an interview followed by a PCV Medical and driving assessment. The start date will be confirmed through the selection process. What you will receive: Basic pay at £26k per year 28 days holiday (inclusive of 8 bank-holidays) rising to 33 days Free travel on all of our bus and tram services (with additional passes available for a few of your nearest and dearest) Enrolment into the Blackpool Transport pension scheme An employee care programme for help and advice when you need it A smart, top quality uniform Our company values are: Safety First- We are focused on delivering the highest standard of service for the safety of our staff and customers People & Community Focused - We look after each other and we are invested in the people that we serve Listen & Take Action- We listen to each other and act on opportunities to solve problems and make things better Trustworthy & Accountable- We do what we say we will do. If we can’t we explain why and hold each other accountable in a constructive way All One Team- We work with our colleagues and partners to deliver innovative outcomes, in the best interest of our customers. Main Responsibilities Comply with all training, company policies and procedures. Be alert at all times having full regard for own safety and the safety of others. Ensure all vehicle checks are completed in line with the Company procedures and any faults found are reported Control the boarding, alighting and conduct of customers and drive in a defensive and sympathetic manner. Drive the Company’s vehicles in a safe, legal and professional way Maintain operating schedules without compromising safety. Arrange for and manage the safe transfer of passengers following an incident or service disruption. Issue tickets and operate the paying in system correctly and account for money received to safeguard the Company's revenue. Understand how to deal with customers with disabilities and treat appropriately Keep up to date with any changes to condition of travel, ticket types, fares or promotions by reading notices and briefings from managers. Assist with the implementation of measures to mitigate the impact of hazards. Ensure an excellent customer experience being polite, helpful and treating all customers with respect regardless of circumstances. Liaise effectively with customers, supervisors and administrative staff to resolve any problems that arise. Deal with any customer complaints and problems proactively and in a professional manner in accordance with agreed procedures. Give appropriate assistance to customers with specific needs ensuring that they are dealt with sensitively and with dignity at all times. Carry out any other duties which may reasonably be requested by supervisors or other members of the management team. Requirement Essential/ Desirable (E or D) How Assessed (s) – used for short listing Education/Qualifications/Knowledge High school educated Full UK Driving Licence Understanding of what good customer service is E E E Assessment Application form /Interview (s) Application form/ Interview Experience Experience of working in a customer focused role Experience of handling cash Professional driving experience D D D Interview Assessment/Interview Assessment/Interview Aptitudes and Skills Good numeracy and literacy skills Aware of the importance of Health & Safety procedures Ability to drive a vehicle to a competent and safe standard Able to work unsupervised E E E E Assessment Interview Assessment Interview Personal Attributes Be a good team player Able to solve problems quickly and decisively. Flexible approach to working hours. E D E Assessment/Interview Assessment/Interview Interview