Tusker Customer Support Advisors - Watford DE
Location: Watford Croxley Green Business Park
Time Type: Full time
Posted On: Posted 8 Days Ago
End Date: November 17, 2024
Salary Range: £29,431 - £30,980
Flexible Working Options: Flexibility in when hours are worked
Job Description Summary: Based in Watford
* Job Title: Driver Excellence
* Salary: £29,431
* Location(s): Watford
* Hours: Full-time
* Working Pattern: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office site. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.
About this Opportunity: To support our drivers by delivering the best service, through knowledge, education and passion. To do the right thing whilst always putting the driver and their experience first.
* Take full accountability for the work and service you deliver, striving to exceed KPIs and SLAs through inbound and outbound interactions in the team.
* Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task.
* Respond to all interactions articulately and professionally, providing all the information required first time.
* Always put yourself in the drivers shoes to see things from their perspective.
* Take time to understand the drivers needs to deliver difficult messages, using each opportunity to explain and educate.
* Management of internal and external systems, keeping information accurate and up to date.
What you’ll need:
* Excellent verbal and written communication skills with a polite and professional telephone manner.
* Proactively looks for how to do the best job with inquisitive nature which asks questions about context and impact.
* Manage self with strong organisational and time management skills.
* Ability to flex and prioritise to meet varied business pressures.
* High accuracy levels and attention to detail.
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%.
* An annual performance-related bonus.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 22 days’ holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.
This is a once in a career opportunity to help shape your future as well as ours.
Join us and grow with purpose.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
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