The IT Factory Support Technicians primary role is to provide 1st/2nd Level operational support to the Production floor, providing general IT and Systems related IT support. The role requires a proactive approach to corrective maintenance in a high-speed food manufacturing environment, alongside preventative maintenance and planned work. While the primary operational focus is the re-instatement of services/systems, the emphasis is to provide quality and long-term solutions as part of the continuous improvement in support of the business. The role covers a wide variety of systems and services to the Factory in a 24/7 environment and requires a high level of professionalism and commitment, good time management and the ability to complete planned activities alongside incident management. The company Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets. Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products. Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.