Permanent, Full time
Hours: 35 hours per week / Monday to Friday - Agile Working.
Closing date: 28th February
Interview date: 27th February ongoing
Interview location: Soapworks, Salford Quays, Manchester
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by providing housing management and support services to customers living in our buildings.
We'd like to hear from those that can ensure that the buildings are compliant with health & safety and that all repairs and planned works are carried out to an appropriate standard.
In this role, you shall
* Provide support and guidance to a team of Services Coordinators on day-to-day scheme management issues, deputising for the Independent Living Manager.
* Liaise with customers to provide monitoring and support in connection with their well-being and housing management needs.
* Ensure that support reviews, risk assessments and general scheme records are kept fully up to date/reviewed regularly.
* Manage customers’ applications, and support reviews, review service charges, liaise with colleagues on rent arrears, communicating effectively with customers and other agencies.
* Ensure compliance with health and safety, fire safety and other statutory regulations.
* Assist the Independent Living Manager where required with housing management and administration duties
We need people who
* Can promote and maintain a positive “can do” attitude in all aspects of the post
* Has knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment
* Are experienced working with older people, and people with complex needs
* Are flexible approach to working hours
* Has the ability to drive and have access to a car
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
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