Customer Service Representative - Tata Steel, Shotton Salary: Up to £24,000 per annum Location: Shotton Contract Length: 14 months (maternity cover, with potential for a permanent role) Hours: 37.5 per week, Monday to Friday Are you a dedicated and customer-focused professional? Do you thrive in a fast-paced environment and enjoy providing practical solutions? We are looking for a Customer Service Representative to join Tata Steel in Shotton. This role is perfect for someone with strong computer literacy skills and a passion for delivering excellent customer service. Role Responsibilities: Handling customer queries and order entry on internal systems Managing delivery queries and general administrative tasks Directing customers to the appropriate teams Using Excel for data management Working collaboratively in a growing team Essential Requirements: Computer literacy (training will be provided on bespoke systems) Excellent communication and problem-solving skills Ability to work in a fast-paced environment Desirable Skills: Experience with SAP (preferred but not essential) Strong teamwork and dedication to customer service Understanding of business protection and practical solutions Benefits: Competitive salary Paid holiday Exclusive online discounts for restaurants and retail Career progression opportunities £300 referral bonus CV advice and dedicated team support Interviews: Initial interviews via Teams, followed by a short in-person interview Randstad Business Support is acting as an Employment Business in relation to this vacancy.