Job Title Receptionist
Hours Mon-Fri 13:00 -1700, every other Saturday
Salary Min Wage + other benefits to be advised.
Description of duties
Perform a variety of duties as advised by manager. The role includes but is not limited to the following:
Receive and welcome visitors (sometimes with deceased pets).
Provide support to grieving customers.
Answering telephone enquiries and recording of bookings.
Replying to emails, Facebook, WatsApp and any other means of communication approved by the company.
Perform clerical duties as directed by manager.
Take payments by telephone and direct from customer.
Raising of invoice both for direct customers and contracted clients.
Chase late and overdue payments as instructed by manager.
Deal with and resolve customer complaints.
Skills of person:
Well mannered.
Sympathetic and understanding.
Customer focused.
Ideally a pet person.
Calm under pressure.
Able to handle deceased pets with sympathy and utmost respect without judgment
Able to work under own judgment.
Trustworthy, Honest.
Full training will be provided for this role.
The role also has a 3 month probation period.