Job Description
Looking for an experienced Operations professional from within the commercial roofing sector to join the team.
Key Responsibilities:
1. Management of a small number of high-profile projects (1-3) with high-level oversight of all other roofing projects, ensuring alignment with our values and client expectations from inception to completion.
2. Develop and implement efficient programmes/schedules to guarantee timely project delivery.
3. Introduce and maintain measures to confirm that all services meet or exceed industry standards, such as the use of iAuditor and possibly proforms.
4. Analyse workforce capabilities and distribute tasks according to specialisation and expertise.
5. Ensure the team’s timely procurement of high-quality materials in line with supply chain strategy, minimising waste and inefficiency.
6. Oversee the administrator/office manager in maintaining a log of all tools and machinery, scheduling regular maintenance to prevent operational hitches.
7. Conduct periodic Personal Development Plans (PDP) with the team to assess performance, identify areas for improvement, and recognise high-performing employees.
8. Organise regular training sessions to upgrade the team's skills and introduce new industry practices based on PDP and other discussions.
9. Address grievances and mediate disputes to maintain a harmonious work environment.
10. Establish open channels of communication to keep clients informed about project status and management decisions.
11. Implement systems to gather and analyse client feedback for continuous improvement.
12. Offer prompt post-completion support to address any issues or concerns, ensuring we finish well.
13. Regularly assess operational workflows to identify bottlenecks or inefficiencies.
14. Stay updated with industry trends to integrate the latest operational techniques.
15. Encourage team members to suggest process improvements and reward valuable contributions.
16. Maintain the order book, ensuring it is up to date and refreshed.
17. Collaborate with the Pre-construction team to draft detailed project budgets, supporting price certainty during tendering and ensuring cost-effectiveness.
18. Regularly review costs against budgets to prevent overspending.
19. Conduct feedback sessions while reviewing monthly job costings.
20. Evaluate the profitability of projects, making adjustments as necessary to ensure optimal returns.
21. Stay abreast of local, regional, and building and safety regulations.
22. Ensure the team has all project-related documents in order and readily available for inspections or audits.
23. Implement and oversee safety procedures, ensuring all staff comply to prevent accidents and liabilities, interacting with independent safety companies.
24. Foster strong relationships with key suppliers, ensuring reliability and quality.
25. Work with the Pre-Construction team to negotiate favourable terms and conditions while entering into contracts with clients and contractors.
26. Oversee the timely delivery of goods and services, ensuring smooth project progress.
27. Keep the GM informed with all relevant and pertinent information.
28. Elevate any high-level information needed to celebrate success or address any potential liabilities.
29. Disseminate relevant information to the team as needed.
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