1st / 2nd Line Support Engineer Great long-term opportunity to join a well-established team, supporting IT operations for a leading organisation with technology at the heart of its services. Up to £135.00 per day Inside IR35 3-year contract Stonehouse, Gloucestershire - On-site role To apply, please call Chris Hopley on, or email Based on-site in Stonehouse, you'll be part of a collaborative and skilled IT team, delivering essential support and keeping the business running smoothly day-to-day. What you will be doing? Providing 1st and 2nd line technical support to users across the organisation Logging and resolving incidents and service requests via ServiceNow Supporting users both remotely and on-site, ensuring minimal downtime Managing routine task-based support, device setups, password resets, and basic troubleshooting Working to defined SLAs and escalating where necessary We need you to have Solid experience in a 1st / 2nd line support role Familiarity with ServiceNow or similar ITSM tools Confidence with Windows operating systems and general IT troubleshooting A proactive, customer-focused attitude and clear communication skills To be considered… Please either apply by clicking online or emailing me directly to. For further information please call me on. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.