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Responsibilities
* Provide leadership and guidance to team members to achieve performance targets.
* Monitor and evaluate team performance, providing regular feedback and coaching.
* Collaborate with other departments to ensure seamless workflow and quality service delivery.
* Identify and resolve operational issues and guest concerns promptly.
* Promote a positive and inclusive team culture, fostering associate engagement and development.
* Ensure compliance with company policies, procedures, and safety standards.
* Prepare and present regular reports on team performance and key metrics.
* Perform other operational duties as assigned by your manager.
Critical Skills & Experience Requirements
* High school diploma or equivalent work experience.
* Proven experience in a leadership or supervisory role.
* Excellent communication, interpersonal, and problem-solving skills.
* Strong organizational and time-management abilities.
* Ability to motivate and inspire a diverse team to achieve goals.
* Proficiency in relevant software and tools.
* Knowledge of industry-specific regulations and best practices.
* Availability to work varied shifts, including evenings, weekends, and holidays.
* Ability to stand and walk for long periods of time, including maneuvering up and down stairs.
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