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Horticulture Customer Advisor, Stockport
Location:
Stockport, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
03dc70764a2d
Job Views:
6
Posted:
18.02.2025
Expiry Date:
04.04.2025
Job Description:
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
1. Deliver inspirational gardening standards through excellent standards and service.
2. Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
3. Offer a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery, and core gardening.
4. Work with your team to ensure the department is kept to a high standard.
5. Work on the shop floor and other areas of the store as required, including stock handling, cash handling, till work, deliveries, stock control routines, and restaurant service.
Who we are looking for
1. A passion for delivering a great customer experience, serving everyone with a smile.
2. Experience within a customer-facing role and a passion for plants.
3. Ability to lift heavy objects to support larger store projects.
4. Ability to work well within a team, build relationships, and celebrate success.
5. Timeliness, professionalism, and a can-do attitude.
6. Eager to learn new skills and gain new experiences.
7. Demonstrate our values at all times - we're one team, getting better every day.
What we offer
1. Generous annual leave entitlement with flexibility.
2. Generous uncapped discount across our stores.
3. Access to Wagestream for financial wellbeing support.
4. Access to Retail Trust for confidential support and wellbeing services.
5. Access to Dobbies Academy for continued development.
6. A thriving culture; the Dobbies team is passionate and diverse.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion for gardens and plants is what makes us special. We showcase this through our products and services, championing garden living all year round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed environment. We offer a calendar of events that bring people together and support a national charity partner.
We’re committed to being a great place to work, encouraging our colleagues to be the best version of themselves every day.
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