Head of Key Accounts/Customer Success High Wycombe (3 days per week office-based) 70K to 80K basic bonus (20K - 40K) An incredibly exciting opportunity to join a rapidly growing facilities solutions company as Head of Customer Success/Key Accounts in High Wycombe. The role entails managing a team of 20 account managers and account executives and instilling customer success within a KAM team, while developing and implementing processes to optimise efficiency. They are looking for someone with a highly commercial mindset, strong people management experience and a hands-on approach to driving success with top-tier clients personally. Their client base includes landlords and managing agents within sectors such as retail, hospitality and leisure, healthcare, residential, and education. Key Responsibilities: Customer Success Team Management Customer Onboarding & Training Relationship Building & Account Management Proactive Support & Issue Resolution Upsell & Cross-Sell Opportunities Customer Advocacy & Feedback Loop Data-Driven Insights Retention & Churn Prevention The company has an exceptional company culture, and offers a warm, supportive environment that supports growth and progression. The office has a slide between floors, arcade machines, table tennis and pool tables, and a friendly office dog.