6 month fixed term with possibility of extension
Responsibilities
Support users with full integration process.
Building and rebuilding devices to correct Windows 11 specifications.
Providing excellent communication with users and building relationships
Troubleshooting Windows 11 issues and supporting users through these
Providing feedback to project co-ordinator and project team
Attending team calls and collaborating on best practices
Offering ideas and solutions to improve workflows
Completing project documentation across various platforms including Management Studio
Competent in a range of software and systems including but not limited to Tech Tool Bar, Control up and Citrix
Providing post migration support to users
Supporting the Project team on various tasks and pilots
Completing Technical support/Deskside queries if required
Supporting the Tech hub if required
Working collaboratively with colleagues across EMEA
Understanding the full life cycle process and completing End of Life (EOL) procedures
Using Microsoft co-pilot to increase productivity and performance
Working proactively alongside Level 3 colleagues to troubleshoot issues and find permanent solutions
Working towards weekly/monthly targets and sticking to tight deadlines
Supporting outside of normal working hours if required (Agreed in advance to help on projects)
Requirements: Excellent proven track record supporting clients in a financial environment
Excellent proven customer service based approach
Proven ability to prioritize tasks and issues according to the business impact
Good written and verbal communication skills
Good time management skills
Able to work in a high pressure environment
Strong organizational and analytical skills
Ability to multi-task and work under pressure
Ability to work autonomously and within team
Flexible and proactive with a "will do' attitude
Takes responsibility and follows through on issues to closure and root cause resolution
Demonstrable desire to achieve
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