McMurtry & Harding Veterinary Practice, Ashbourne, Ashbourne, East Midlands
An exciting opportunity has become available for a Practice Manager to join Derbyshire Vets. We are a well-established, mixed practice with locations in Ashbourne, Buxton, and Wirksworth. This role will be primarily based at our McMurtry & Harding branch in Ashbourne but will involve overseeing all three sites.
Responsibilities Will Include:
As our Practice Manager, you will take a key role in ensuring the smooth running of our busy veterinary practices. Your responsibilities will cover a wide range of business and operational aspects, including:
* Leadership & HR: Managing the Ashbourne reception team, overseeing staff development and CPD, and handling recruitment, onboarding, and graduate academy registration. You will also support HR functions, including absence management, disciplinary processes, GDPR compliance, and general HR advice.
* Financial Management: Working alongside the Operations Practice Manager to process payroll, client invoices, stock orders, and stock take.
* Data & Reporting: Managing PowerBI reporting, analysing data, and making recommendations based on findings.
* Client Relations & Marketing: Ensuring high customer service levels and NPS scores, handling client complaints, and overseeing practice marketing and promotions.
* Operational Oversight: Managing Dayforce scheduling, ensuring property and facilities maintenance across all three sites, and serving as the Health & Safety Representative.
* Debt & Payment Plans: Overseeing company debt, including Carefree Credit, Carefund, and Klarna.
* Technology & Systems: Ensuring an understanding of IT and telephony systems.
* Farm Administration: Providing support with farm administration.
About the Rota and Salary
Full-time role – 37.5 hours per week
Monday to Friday between 8:00 AM – 7:00 PM (hours negotiable)
Want to Know More About Us?
We are a mixed veterinary practice providing excellent care to small animal, farm, and equine patients. Across our three sites, we have a large and dedicated team, including X small animal vets, X farm vets, X nurses, X receptionists, and X support staff.
Our team values collaboration, high-quality patient care, and a family-friendly atmosphere. We have a strong track record of staff retention and believe in supporting our employees just as we support our clients and their pets.
Located in the heart of the Peak District, Ashbourne is a charming market town steeped in history and tradition. The area offers a fantastic work-life balance with opportunities for rock climbing, cycling, walking, and angling, all on your doorstep.
Our Hospital Has Many Facilities and Equipment Such As:
* Purpose-built facility in Ashbourne with a spacious reception area
* Three consultation rooms and two surgical theatres
* Separate dog and cat wards
* Designated administrative offices
* Ample off-road parking
What We’re Looking For
We are seeking an experienced leader and manager, ideally with veterinary industry experience. The ideal candidate will be someone who:
* Has a strong background in management and leadership
* Works well within a large, dynamic team
* Possesses excellent communication and organisational skills
* Has a good understanding of business operations, HR, and financial processes
We recognise that our people are fundamental to the success of our practice, and we invest in providing a great place to work. In addition to a competitive base salary of up to £45,000 DOE, we offer a range of benefits, including:
Work Life Balance
* 6.6 weeks annual leave
* Increasing holiday allowance based on length of service
* Your birthday as a paid day off
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Private Medical Insurance
* Cycle to Work scheme
* Initiatives focused on employee wellbeing, including discounted gym membership
* Non-accidental injury support
Development
* £550 CPD allowance with 24 hours paid pro rata
* Certificate Support
* Learning and development opportunities via the IVC Evidensia Academy
* Access to Vetlexicon – our online encyclopaedia provider
* All our Vets & Nurses can apply for research funding
* Infection Prevention and Control Programme
* Quality Improvement Programme
Professional Memberships
* VDS cover
* RCVS fees
Additional
* Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
* Pension – 5% Employee/3% Employer
* Discounted staff pet care
Closing date for applications Friday 11th April.
McMurtry & Harding Veterinary Practice, Ashbourne
Clifton Road, Clifton, Ashbourne, DE6 2DH, United Kingdom
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Elliott Burgin from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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