Scheduler £23, 400 - £24,276 excellent opportunity for career progression Hybrid working available, Monday to Friday no weekend working 37.5 hours EXCELLENT company benefits available Our client is an established, reputable, ambitious company who work with public and private sector organisations across social housing, NHS, education, and rail. They offer their employees excellent opportunities for career development as well as leading employee company benefits and are currently looking for talented, ambitious, hardworking individuals to join their team as a scheduler. No previous experience is required as full training will be provided. Vacancy details for Scheduler: Day to day you will be required to support the planning, scheduling and deployment of all field-based operatives who work nationwide, delivering services to clients. You will be involved in booking appointments in order to support the delivery of asbestos surveys, gas and electrical audits, fire risk assessments, energy performance assessments and stock condition surveys. In addition, you will manage tenant enquiries in a friendly and helpful manner as well as responding to client enquiries promptly and professionally via telephone, email, text message. We are looking for a confident and enthusiastic individual who is able to work in a busy, fast past working environment. You will have strong communication abilities; both written and verbal to support inbound and outbound enquiries from internal colleagues as well as external customers. This is an excellent opportunity for an entry level scheduler to progress their career in the business to a project co-ordinator or deputy manager or move into other parts of the business as you develop. DRIVERS ARE ESSENTIAL DUE TO THE LOCATION OF THE OFFICE IN WARRINGTON Key Responsibilities for Scheduler: Scheduling responsive and planned appointments for field-based operatives across the business Being conversant utilising multiple works management systems Handling and resolving telephone and email enquiries from clients, tenants and colleagues Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments Liaising with, and directing, field-based operatives Sharing ideas and insight in order to continually improve the PS&D function including increasing appointments made, appointments kept and properties accessed Understanding of each contracts response times and service level agreements (SLAs) Identifying and escalating early warnings for risk to response times/SLAs, productivity outputs and process Understanding the difference between planned and responsive works and the differing approach to each in order to manage demand and minimise cost. Training and Development: Our client has a strong focus on training and development. Access to training and professional development is available to all within the business. It is important for them to develop the capabilities of all employees and they have ave a proven track record of promoting from within. Hours of work: The working hours are 37.5 hours per week on a shift pattern, for example; Week 1: 8:30am 4:30pm Week 2: 9am 5pm Working from home 2 / 3 days a week will be available, once fully trained and settled into the role. About the Company: Our client is a very established company who provide expert advice and support to public and private sector organisations from social housing, NHS, Education and Rail on areas such as safety and compliance within their buildings. An award winning company who have also been voted as the North Wests and UKs Best Companies to work for Company benefits: 26 days annual leave (3 days allocated over the Christmas shut down) plus 8 days Bank Holidays Additional leavefor length of service up to a maximum of 31 days Opportunity to buy additional annual leave or sell surplus leave Casual dress Company events Enhanced employer pension contributions of 4% when you contribute 6% Cycle to work scheme,offering savings of at least 32% on a new bike and cycle safety accessories Access to an online employee discount platform Life insurance/Death in service offering 2 x salary cover On-site parking Private medical insurance Referral programme Sick pay Wellness programmes If you are interested in a new opportunity as a Scheduler in Warrington, please apply now and a member of our team will be in touch to discuss on a confidential basis.