Customer Service Administrator - 1 year contract
Location: Near Paddock Wood
Salary: £24,000 - £25,000
Hours: 8am - 5pm | 1-hour lunch break
Benefits:
Full training and induction
22 days holiday + bank holidays
Medicash and pension schemes
100% office-based role with a collaborative teamAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and supportive environment? We're excited to offer an opportunity to join a dynamic distribution company near Paddock Wood as a Customer Service Administrator on a 12-month contract.
Why join this company?
Located just an 8-minute walk from the train station, our client prides themselves on their strong industry reputation and commitment to outstanding customer service. Their friendly, collaborative team works from a modern open-plan office with amenities such as a fully stocked staff kitchen, outdoor seating, and on-site parking.
What you'll do:
As a key member of the team, you'll:
Handle customer inquiries via phone, email, and occasionally in person.
Provide accurate information about products, orders, and deliveries.
Resolve customer complaints efficiently and professionally.
Maintain and update customer records in the CRM system.
Collaborate with internal departments to ensure a seamless customer experience.
Contribute to process improvements to enhance customer satisfaction.Who you are:
You're a proactive, customer-focused individua...