Job summary We are delighted to offer an exciting opportunity to come and join a fast paced dynamic team in Ophthalmology, supporting patient pathways and theatre scheduling within a wide range of Ophthalmology sub-speciality services. Closely working alongside the Ophthalmology Failsafe Coordinators, Consultants, Medical Staff and Nursing Teams, to provide safe and efficient care to all Ophthalmology patients. Main duties of the job Main duties of the job To be the focal point for all the Ophthalmology department, acting as a link between patients, patient's relatives and medical workforce. To ensure that the Electronic Patient Records are an accurate documentation of the patient's care, updating information where necessary and as required. Transcription and production, from Winscribe digital dictation system, of typewritten reports and correspondence for the Consultants and their teams including outpatients reports, theatre lists, admissions lists, reports and any other general correspondence. To manage waiting lists, plan theatre lists, ensuring lists are fully utilised, thereby ensuring all national and local guidelines on waiting list key standard targets are owned and met. Audit the Consultant's waiting list through validation, thereby anticipating any problems, which may arise, thus ensuring waiting list key standard targets are met and maintained. Ensure IPTs coming in and outgoing to external Trusts have the correct paperwork attached and actioned accordingly. Validating pathways ensuring patients have a plan that is documented via 'adhoc' on Powerchart, chasing dates for investigation, ensure requests have been made, escalate accordingly if patient is over 52 weeks and needs a TCI date. About us We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Date posted 17 April 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum, pro rata Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number 372-SURG1938-A Job locations Acre Mill outpatients Acre Street Huddersfield HD3 3EB Job description Job responsibilities Detailed job description and main responsibilities To be the focal point for all the Ophthalmology Teams, acting as a link between patients, patients relatives and medical workforce. Ensuring all communication is passed on accurately whilst upholding confidentiality to GPs, Wards, Theatres, the general public and all other medical personnel. To ensure that the Electronic Patient Records are an accurate documentation of the patients care, updating information where necessary and as required. Transcription and production, from Winscribe digital dictation system, of typewritten reports and correspondence for the Consultants and their teams including outpatients reports, theatre lists, admissions lists, reports and any other general correspondence. To be able to prioritise workloads and have the ability to work under pressure maintaining accuracy and meeting deadlines. To manage waiting lists, plan theatre lists, ensuring lists are fully utilised, thereby ensuring all national and local guidelines on waiting list key standard targets are owned and met. Audit the Consultants waiting list through validation, thereby anticipating any problems, which may arise, thus ensuring waiting list key standard targets are met/maintained. Must be able to make last minute changes to admissions/theatre lists, to ensure full utilisation of theatre time. Register patients accurately on the waiting list system. Send appropriate information regarding admission/procedures. Manage and maintain the admission diary, the appointments diary, liaise with appointments centre and failsafe to arrange outpatient appointments when necessary. Ensure IPTs coming in and outgoing to external Trusts have the correct paperwork attached and actioned accordingly. Validating pathways ensuring patients have a plan that is documented via adhoc on Powerchart, chasing dates for investigation, ensure requests have been made accordingly, escalate accordingly if patient is over 52 weeks and needs a TCI date. Send letters of discharge after patient has failed to attend, closing the pathway accordingly. Correct patient pathways accordingly. Ensure funding is in place for IFR procedures, if funding is not in place, to inform clinician that a request must be sent to the GP for IFR confirmation, prior to listing. Cancel clinics accordingly due to clinician annual/study leave as per policy. Cancel and reduce clinics/theatre lists as requested by consultants, ensuring that the 6-week Rule is adhered to whenever possible. Where clinics are cancelled within the 6-week rule, ensure the appropriate forms are completed and dispatched to the appropriate persons. Provide cover for colleagues, ie sick/annual leave or during excessively busy times, ensuring smooth running of the Department. Offer advice and support and demonstrate duties to new members of staff. Provide non-clinical information to patients, patients relatives, GPs, other hospitals etc, whilst exercising judgement to ensure that all the relevant personnel are given necessary information as quickly as possible, thereby ensuring that any action, which needs to be taken, is taken promptly. To be able to work on own initiative and make decisions within written guidelines, sometimes without reference to others. Ad hoc duties as required and requested by the line manager or the Directorate Team. Job description Job responsibilities Detailed job description and main responsibilities To be the focal point for all the Ophthalmology Teams, acting as a link between patients, patients relatives and medical workforce. Ensuring all communication is passed on accurately whilst upholding confidentiality to GPs, Wards, Theatres, the general public and all other medical personnel. To ensure that the Electronic Patient Records are an accurate documentation of the patients care, updating information where necessary and as required. Transcription and production, from Winscribe digital dictation system, of typewritten reports and correspondence for the Consultants and their teams including outpatients reports, theatre lists, admissions lists, reports and any other general correspondence. To be able to prioritise workloads and have the ability to work under pressure maintaining accuracy and meeting deadlines. To manage waiting lists, plan theatre lists, ensuring lists are fully utilised, thereby ensuring all national and local guidelines on waiting list key standard targets are owned and met. Audit the Consultants waiting list through validation, thereby anticipating any problems, which may arise, thus ensuring waiting list key standard targets are met/maintained. Must be able to make last minute changes to admissions/theatre lists, to ensure full utilisation of theatre time. Register patients accurately on the waiting list system. Send appropriate information regarding admission/procedures. Manage and maintain the admission diary, the appointments diary, liaise with appointments centre and failsafe to arrange outpatient appointments when necessary. Ensure IPTs coming in and outgoing to external Trusts have the correct paperwork attached and actioned accordingly. Validating pathways ensuring patients have a plan that is documented via adhoc on Powerchart, chasing dates for investigation, ensure requests have been made accordingly, escalate accordingly if patient is over 52 weeks and needs a TCI date. Send letters of discharge after patient has failed to attend, closing the pathway accordingly. Correct patient pathways accordingly. Ensure funding is in place for IFR procedures, if funding is not in place, to inform clinician that a request must be sent to the GP for IFR confirmation, prior to listing. Cancel clinics accordingly due to clinician annual/study leave as per policy. Cancel and reduce clinics/theatre lists as requested by consultants, ensuring that the 6-week Rule is adhered to whenever possible. Where clinics are cancelled within the 6-week rule, ensure the appropriate forms are completed and dispatched to the appropriate persons. Provide cover for colleagues, ie sick/annual leave or during excessively busy times, ensuring smooth running of the Department. Offer advice and support and demonstrate duties to new members of staff. Provide non-clinical information to patients, patients relatives, GPs, other hospitals etc, whilst exercising judgement to ensure that all the relevant personnel are given necessary information as quickly as possible, thereby ensuring that any action, which needs to be taken, is taken promptly. To be able to work on own initiative and make decisions within written guidelines, sometimes without reference to others. Ad hoc duties as required and requested by the line manager or the Directorate Team. Person Specification QUALIFICATIONS / TRAINING Essential Good standard of education. GCSE English grade 4-9 (AC, or equivalent), GCSE Mathematics grade 4-9 (AC or equivalent) Willing to undertake further development/training Desirable RSA II (or equivalent) typing/word processing Audio typing skills KNOWLEDGE, EXPERIENCE & EXPERTISE Essential Significant experience working in a busy office environment (to deadlines and targets) Experience of working in an NHS environment An understanding of medical terminology Knowledge of software packages such as Word, Excel Desirable Knowledge of EPR, Bluespier and Medisoft An understanding of waiting list management COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES) Essential Excellent communication skills Ability to prioritise workloads and work under pressure maintaining accuracy and meeting deadlines Ability to work on own initiative and make decisions within written guidelines, sometimes without reference to others Ability to deal with situations involving phone calls and face to face contact with anxious patients/relatives and typing of information of an upsetting nature Ability to deal with verbally aggressive patients/relatives in a professional and calm manner Person Specification QUALIFICATIONS / TRAINING Essential Good standard of education. GCSE English grade 4-9 (AC, or equivalent), GCSE Mathematics grade 4-9 (AC or equivalent) Willing to undertake further development/training Desirable RSA II (or equivalent) typing/word processing Audio typing skills KNOWLEDGE, EXPERIENCE & EXPERTISE Essential Significant experience working in a busy office environment (to deadlines and targets) Experience of working in an NHS environment An understanding of medical terminology Knowledge of software packages such as Word, Excel Desirable Knowledge of EPR, Bluespier and Medisoft An understanding of waiting list management COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES) Essential Excellent communication skills Ability to prioritise workloads and work under pressure maintaining accuracy and meeting deadlines Ability to work on own initiative and make decisions within written guidelines, sometimes without reference to others Ability to deal with situations involving phone calls and face to face contact with anxious patients/relatives and typing of information of an upsetting nature Ability to deal with verbally aggressive patients/relatives in a professional and calm manner Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Calderdale and Huddersfield NHS Foundation Trust Address Acre Mill outpatients Acre Street Huddersfield HD3 3EB Employer's website https://www.cht.nhs.uk (Opens in a new tab)