Summary
You will be part of the Engineering UK Practice. We deliver projects to various customers by ensuring that the projects and services across the business are delivered, maintained, and tested to a high standard. The role will involve working alongside other delivery team members, IT and business departments, as well as third-party suppliers.
Annual wage
£20,000 a year
Other company benefits are also included
Training course
Network engineer (level 4)
Hours
Monday to Friday, 9.00 am - 5.30 pm.
37 hours 30 minutes a week
Possible start date
Monday 1 September
Duration
2 years 2 months
Positions available
4
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Work as part of a team to support and assist with the technical operational aspects of a project to streamline communication between teams.
* Liaise with internal teams to assign tasks and assist with schedule management.
* Gain an understanding into the management of networks, exploring network hardware and software, network services and routing protocol.
* Learn to understand and apply the principles of networking, protocols, and associated technologies (specifically this should include the latest published versions of OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs).
* Learn to understand the core networking and server administration skills required to support a traditional on-premises, cloud or hybrid network.
* Understand and responds to security threats, firewalls, and vulnerabilities.
* Ability to create and maintain comprehensive project documentation, and reports to present back to the team.
* Project issue management by using problem solving skills and taking appropriate actions to manage and correct the issue, should any arise.
* Be a key point of contact for all participants in the project as well as sharing any relevant communications.
* Ensure standards and requirements are met by conducting quality assurance tests.
* Support the Portfolio Management team in running and organising the portfolios.
Where you’ll work
Computacenter
Hatfield Avenue
Hatfield
Hertfordshire
AL10 9TW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
FIREBRAND TRAINING LIMITED
Your training course
Network engineer (level 4)
Equal to higher national certificate (HNC)
Course contents
* apply the appropriate tools and techniques when securely operating and testing networks
* install and configure the elements required to maintain and manage a secure network
* implement techniques to monitor and record systems performance in line with defined specifications
* maintain security and performance of the system against known and standard threats
* apply the appropriate tools and techniques to identify systems performance issues
* apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
* communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
* upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
* record task details whether face-to-face, remote or in writing in line with ogranisational requirements
* interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
* monitor, identify and implement required maintenance procedures
* implement techniques to optimise systems performance in line with defined specifications
* organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
* explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
* operate securely and apply the appropriate process, policies and legislation within their business responsibilities
* communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
* apply the appropriate level of responsibility when planning and prioritising work tasks
* apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
* ensure compliance of network engineering outputs with change management processes
* select the appropriate tools and comply with organisation policies and processes when upgrading systems
* apply the appropriate tools and techniques when securely operating and testing networks
* install and configure the elements required to maintain and manage a secure network
* implement techniques to monitor and record systems performance in line with defined specifications
* maintain security and performance of the system against known and standard threats
* apply the appropriate tools and techniques to identify systems performance issues
* apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
* communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
* upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
* record task details whether face-to-face, remote or in writing in line with ogranisational requirements
* interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
* monitor, identify and implement required maintenance procedures
* implement techniques to optimise systems performance in line with defined specifications
* organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
* explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
* operate securely and apply the appropriate process, policies and legislation within their business responsibilities
* communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
* apply the appropriate level of responsibility when planning and prioritising work tasks
* apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
* ensure compliance of network engineering outputs with change management processes
* select the appropriate tools and comply with organisation policies and processes when upgrading systems
Your training plan
Throughout your apprenticeship, you will spend about 80% of your time in work and 20% studying towards your qualification.
You will join block residential workshops, have a 1-2-1 mentor for support and have time to undertake your studies in working time.
Requirements
Essential qualifications
GCSE or equivalent in:
* English and Maths (grade 4 or above)
Desirable qualifications
A Level or equivalent in:
* IT (grade Pass)
BTEC or equivalent in:
* IT (grade Pass)
NVQ or SVQ Level 3 or equivalent in:
* IT (grade Pass)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Presentation skills
* Analytical skills
* Team working
* Initiative
* Time management
Other requirements
As part of a new cohort, you’ll form great friendships among your fellow apprentices. Everybody wants each other to succeed – and we regularly celebrate our success. You’ll work within an inclusive and supportive environment where we make sure everybody feels welcome and included.