SF Recruitment are working with a leading fabrications business in the Coventry area to recruit a Project Delivery & Internal Sales Manager. Global Business who supply into secure industries, the role plays a lead role in an exciting time of further growth & change for the company.
Role Purpose:
To coordinate and deliver projects, engineering services, and offsite fabrication while supporting internal sales teams. Ensure successful execution of these elements to maximize customer satisfaction.
Key Objectives:
* Oversee the coordination and delivery of multiple projects in collaboration with project engineers.
* Drive project execution and ensure alignment with customer expectations, timelines, and budgets.
Main Duties and Responsibilities:
Project Management:
* Monitor, review, and update project progress regularly.
* Provide consistent customer communication and progress reporting.
* Manage customer expectations and address issues promptly.
* Plan, execute, and oversee projects, ensuring alignment with customer requirements and deadlines.
* Collaborate with engineering, procurement, and OSM fabrication teams to ensure seamless project delivery, including adjustments to plans and corrective actions when necessary.
* Resolve post-sale and delivery issues efficiently.
* Provide data to support demand planning and forecasting for orders and quotes.
* Coordinate with scheduling, stock control, warehouse, production, and transport teams to ensure timely and quality project delivery.
Internal Sales:
* Develop and manage internal sales processes, including responding to inquiries, preparing quotes, and managing customer accounts.
* Collaborate with internal teams to identify upselling and cross-selling opportunities.
* Work closely with the Engineering Services Manager and internal sales teams to prioritize tasks and resolve technical project aspects.
Team Leadership:
* Provide line management support to the project office department.
* Identify required resources and assign individual responsibilities.
* Ensure project documents are complete, up-to-date, and properly stored.
* Ensure timely and accurate invoicing for completed projects.
Customer Engagement:
* Conduct customer visits as needed.
* Travel overseas when required to support project and sales activities.
Continuous Improvement:
* Lead initiatives to improve project delivery efficiency and internal sales performance.
* Train staff as needed to enhance team capabilities.
Other Duties:
* Demonstrate flexibility and a proactive approach to tasks.
* Support other company activities and responsibilities as required.
Communication:
* Engage with customers, distribution partners, and major users.
* Collaborate with internal teams across scheduling, stock control, warehouse, production, transport, and outside sales staff to ensure successful project delivery.
* Maintain strong communication with departmental managers, functional heads, and directors.
Qualifications, Knowledge, and Experience:
* Educated to degree level or equivalent.
* Proven experience in project management.
* Proficient in Microsoft Excel and other computer software.
Personal Attributes:
* Strong written and verbal communication skills.
* Problem-solving abilities with efficiency and effectiveness.
* Excellent people management and leadership skills.
* Ability to work quickly under pressure.
* Eager to learn about technical products and undergo training in the UK or overseas.
* Collaborative, proactive, and self-motivated.
* Enthusiastic and driven.
Essential Skills:
* Expertise in project delivery.
* Strong commercial awareness.
Desirable Skills:
* Advanced knowledge of SAP.
* Experience in process improvement and technical operations.
* Advanced proficiency in Excel, Access, and SAP.
* Relevant industry experience.