SysGroup is a multi-award-winning technology solutions provider that creates value through technology transformation. Our mission is to supercharge the UK mid-market and we have built our business around our customersâ challenges, enabling them to drive productivity, increase their resilience, mitigate risk and become more sustainable. Our bespoke solutions are at the forefront of technology innovation, combining world-class, green technology infrastructure with cutting-edge expertise and best-in-breed partners. \n\nWe are home to 100 technology experts, with offices and data centres across the UK. Being part of SysGroup means joining an energised team, united in our enthusiasm, ambition and commitment to excellence.\n\nAs a Graduate Apprentice based in our Edinburgh office you will initially be part of our growing IT Helpdesk team. You will provide 1st line technical support to colleagues and clients. Responsibilities include:\n- Assist in troubleshooting and resolving hardware, software, and network issues for internal users.\n- Provide timely and effective technical support through various phone, email, and in-person channels.\n- Document and track support requests, ensuring timely resolution and closure.\n- Assist with the setup and configuration of new equipment, including laptops, desktops, and mobile devices.\n- Support users in utilising corporate systems and software efficiently.\n- Contribute to IT projects, such as software deployments, network upgrades, and system migrations.\n- Participate in team meetings and contribute ideas for improving IT services and processes.\n- Gain exposure to various aspects of IT infrastructure and cybersecurity.\n\nAs your skills develop, you will also work with our professional services team gaining access to experienced Cyber Security consultants. Alongside the university teaching, there will be opportunities for training offered in the workplace. These will be internal, through working with other members of the team, with view to you progressing into a Cybersecurity specialist role within 1-2 years.\n\nYouâll be provided with a workplace mentor, who will work closely with you to answer any questions you have. However, our whole team will be happy to help and support wherever they can. Your role will be varied, and offers a great opportunity for candidates looking to build a successful and rewarding career in the Cyber Security arena. As a Graduate Apprentice you will study for your degree alongside your job, spending approximately 80% of your time in work and 20% in university. This unique combination offers an integrated experience, where practical skills and knowledge gained during the university days can be embedded in your working practices. Skills learned directly in the workplace are aligned with and can be applied to coursework and assessment. This allows you to attain an honours degree in 4 years, the same time as traditional full-time students.\n\nYou will study on a Graduate Apprenticeship degree programme towards a BEng (Hons) Cyber Security at Edinburgh Napier University. This course provides relevant fundamental knowledge related to Cyber Security such as encryption and authentication, and also provides relevant practical examples through lab-based practice, while emphasising engineering practice.\n\nYou will initially be taught the principles of security and digital forensics using specialist software and equipment. You will then develop the ability to apply professional standards to the analysis, design, testing and evaluation of reliable and maintainable software. To meet university Standard Entry Requirements you must have EITHER: \n- Four SQA Highers at Grade BBBB (or equivalent) including Maths, Statistics or Physics. National 5 grade C in Maths/Lifeskills Maths/Applications of Maths and English are required if not taken at Higher\n- A Foundation Apprenticeship in IT: Software Development at SCQF Level 6 plus two SQA Highers at Grade BB\n- A Modern Apprenticeship at SCQF Level 6-7 in an ICT/Digital related discipline\n- HNC or HND in an unrelated discipline plus Higher Maths, Statistics or Physics at Grade B\n- Sufficient recognition of prior learning (RPL) through industry-related experience, qualifications, and informal learning. RPL applications are considered on an individual basis\n\nYou must be able to provide proof of any qualifications stated on your CV to meet university entry requirements.\n\nAdvanced entry into Year 2 or 3 is possible for students with suitable qualifications. If applying for advanced entry, you will need to provide sufficient evidence of qualifications and experience through our process of Recognition of Prior Learning (RPL). Applications are considered on an individual basis.\n\nYou must be able to provide proof of any qualifications stated on your CV to meet university entry requirements.\n\nThe below qualities are also required: \n- Basic knowledge and keen interest in Cyber Security\n- Showing creativity and interest in coming up with new ideas and solutions\n- A passion for learning and keeping up to date with the latest technology and design concepts.