12 month fixed term contract As an Customer Service Agent within the Property Damage Team at DFS, you'll be responsible for managing customer claims raised through our drivers or sites. Your role will involve reaching out to customers via phone and email to discuss their claims, ensuring a professional and empathetic conversation. You'll gather all relevant details, offering support and working towards a timely resolution to each case. About DFS Did you know a DFS sofa is in one-third of Britains homes? Since 1969, weve been creating, marketing, and selling sofas that reflect peoples unique styles and tastes. Weve always led the market, bringing comfort and great design to communities both online and in person. Were the UKs leading sofa retail specialist, but heres the secret to our success - its our people. Theyre at the heart of what we do, and together, theyre crafting us towards our ambitious future. What you'll be doing Day to day responsibility would be dealing with customer complaints where upon delivery damage has been caused to the customers home. Ensuring the best resolution is provided to the customer. Working alongside the distributions centre to start the investigation process where property damage has not been logged via the drivers on the day of the delivery. Meeting the customers expectations on time scales. Discussing cost prices for property repairs and working alongside third party companies for property repairs. Agreeing commercial settlements with customers to close the complaint. The role is for you if Working to deadlines and SLA. Fast paced environments. Customer service environment. Trustworthy and business / customer orientated Telephone skills Excellent written communication skills Adept at customer de escalation Happy working the hours of 9am - 5.30pm with hybrid working 3 days would be covered at our Doncaster Head office and 2 days at home ADZN1_UKTJ