We are seeking an experienced and forward-thinking Waste and Recycling Policy and Strategy Manager to play a pivotal role in developing and driving the future strategy of our waste services. Reporting to the Head of Waste Services and Street Scene, you will lead the development of policy, strategy, and objectives to ensure high-quality waste management across our service areas, including waste and recycling collection, disposal, and Recycling Centre operations. This is an opportunity to shape waste and recycling services within a large, complex organization that prioritises sustainability, innovation, and customer service. Key Responsibilities Policy & Strategy Development: Work closely with the Head of Waste Services to create and refine strategic goals that align with organisational priorities and meet community needs. You will be instrumental in setting objectives that guide waste and recycling services across various functions. Service Improvement Initiatives: Collaborate with the Operational Delivery Manager - Waste and the Commercial Waste Business Manager to drive service performance, develop improvement initiatives, and optimise service delivery. Cross-Departmental Collaboration: Work with other service areas to support major projects and service delivery improvements, ensuring seamless and efficient collaboration across departments. Leadership & Support: Act as the deputy for the Head of Waste Services and Street Scene when necessary. Provide cover for the Operational Delivery Manager - Waste and the Commercial Waste Business Manager as required, supporting the team's operational and strategic needs. Essential Skills and Qualifications To be successful in this role, you will have: Team Leadership and Motivation: A strong ability to engage, coach, and motivate teams while setting clear targets and expectations. Customer Service Focus: Proven track record in delivering high levels of customer service, ensuring customer satisfaction through clear communication and responsive service. Performance Management: Experience in managing team performance, providing constructive feedback, and driving improvements through effective leadership. Project Management: Demonstrated experience in planning and implementing projects within time and budget constraints. Budget and Resource Management: Skilled in budget management, maximizing resources, and completing monthly budget reports to meet financial targets. Political Awareness: A solid understanding of the political structure and the role of elected members within a local authority, ensuring alignment with organizational priorities. Collaboration and Communication: Strong collaborative skills, both within your own service and across other departments, to facilitate cohesive service delivery. Customer Interaction in English: As this role requires regular interaction with members of the public, you must be able to converse easily, politely, and accurately in spoken English, providing clear and courteous advice. Technical Skills and Industry Experience Waste Management Expertise: Significant experience in the waste management industry, with strong technical knowledge and an in-depth understanding of local authority waste and recycling services. Funding and Project Management: Experience in bidding for external funding and managing associated projects and services. Change Management: Proven capability in leading teams through challenging times, demonstrating strong change management skills. Complex Budget Management: Proficiency in managing large, complex budgets and maximizing income, with experience in monthly budget reporting. Organisational Experience: In-depth experience in a managerial capacity within a large, complex organization, including the ability to develop and improve services from conception to implementation and monitoring. Contact Details - If you would like to know more about the role, please contact Alice Davey, Director of Leisure, Culture & Public Realm, on 02045265306 for an informal discussion. If you have any difficulties accessing this information, please contact Claire Turner, Senior Recruitment Advisor on 0208 132 1024 or claire.turnerenfield.gov.uk We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working. Why it's great to work for Enfield Council: An excellent pension through the Local Government Pension Scheme (LGPS). Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. A blend of remote and office based working for most roles. Interest free season ticket loan repayable over three or ten months. Career development and learning experiences from a range of training courses and learning methods. Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. Health and leisure discounts and tax-free bikes for work. 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.