Job summary We are seeking an enthusiastic candidate with excellent communication skills and the ability to build relationships across large multi-disciplinary teams. The post holder is expected to take a proactive approach to addressing targets and deadlines, have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and the ability to work independently. Main duties of the job The post holder will support in the achievement of operational and strategic objectives for the Directorate, contributing where appropriate to the production of business cases and operational plans. The role includes the day to day line management of the clerical and administration teams within specialities of the Medical Directorate. The post holder, as part of the Directorate Management Team, will also provide support to achieving standards laid out by the Welsh Government and has a key role in ensuring waiting time targets are met. This will involve monitoring waiting times, capacity and demand, identifying problem areas and working with the Operational Management Team to resolve issues and ensure a co-ordinated approach to the delivery of services. The post holder will ensure that routine and ad-hoc information is provided to support the monitoring and achievement of all performance related targets. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 20 March 2025 Pay scheme Agenda for change Band Band 5 Salary £30,420 to £37,030 a year per annum Contract Permanent Working pattern Full-time Reference number 050-AC204-0325 Job locations Wrexham Maelor Hospital Croesnewydd Road Wrexham LL13 7TD Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Qualifications Essential Educated to degree level or equivalent level of experience with demonstrable skills directly relevant and transferrable to this role. Management qualification or career demonstrable experience of working in a managerial role RSA Level 3 or equivalent experience ECDL or equivalent experience Desirable Evidence of commitment to ongoing professional development Project Management qualification or equivalent experience Training in service improvement tools and statistical analysis Experience Essential Experience of working with multi-disciplinary teams across directorates in a high volume transactional environment Experience of budget management (staff) Significant administrational experience within a large complex health organisation Ability to manage projects at local level Experience of developing services and implementing change to meet performance targets Experience of managing teams, undertaking recruitment, managing performance and sickness and disciplinary issues Experience in dealing with patients and the public Experience of using and managing information to determine priorities and demonstrate service levels Experience of preparing and presenting information to clinical staff to influence, change and inform decisions Experience of using and managing information to determine priorities Experience of working in a service improvement environment Experience in policy and Standard operating procedure formation Desirable Knowledge of health service management Specialist knowledge of Medical Directorate service administration Demonstrable evidence of facilitation skills in managing/handling difficult, contentious or sensitive issues as well as handling conflict Demonstrable evidence of effective management of internal/external investigation of concerns Knowledge of Referral to Treat ( RTT) and targets as set by Welsh Government Experience of participating in job plan reviews Experience of supporting clinical teams to deliver change Skills Essential Knowledge of the workings of clinical services and generic changes that they may be faced with Ability to communicate effectively with all levels of an organisation and external partners Able to initiate and respond positively to change and has the ability to learn from the experience Committed to the continuous development of staff Ability to analyse and interpret complex information Ability to prioritise workload in an operational environment Demonstrable leadership skills Strong planning and organisational skills across a broad range of complex situations. Desirable Ability to speak Welsh level 2 Person Specification Qualifications Essential Educated to degree level or equivalent level of experience with demonstrable skills directly relevant and transferrable to this role. Management qualification or career demonstrable experience of working in a managerial role RSA Level 3 or equivalent experience ECDL or equivalent experience Desirable Evidence of commitment to ongoing professional development Project Management qualification or equivalent experience Training in service improvement tools and statistical analysis Experience Essential Experience of working with multi-disciplinary teams across directorates in a high volume transactional environment Experience of budget management (staff) Significant administrational experience within a large complex health organisation Ability to manage projects at local level Experience of developing services and implementing change to meet performance targets Experience of managing teams, undertaking recruitment, managing performance and sickness and disciplinary issues Experience in dealing with patients and the public Experience of using and managing information to determine priorities and demonstrate service levels Experience of preparing and presenting information to clinical staff to influence, change and inform decisions Experience of using and managing information to determine priorities Experience of working in a service improvement environment Experience in policy and Standard operating procedure formation Desirable Knowledge of health service management Specialist knowledge of Medical Directorate service administration Demonstrable evidence of facilitation skills in managing/handling difficult, contentious or sensitive issues as well as handling conflict Demonstrable evidence of effective management of internal/external investigation of concerns Knowledge of Referral to Treat ( RTT) and targets as set by Welsh Government Experience of participating in job plan reviews Experience of supporting clinical teams to deliver change Skills Essential Knowledge of the workings of clinical services and generic changes that they may be faced with Ability to communicate effectively with all levels of an organisation and external partners Able to initiate and respond positively to change and has the ability to learn from the experience Committed to the continuous development of staff Ability to analyse and interpret complex information Ability to prioritise workload in an operational environment Demonstrable leadership skills Strong planning and organisational skills across a broad range of complex situations. Desirable Ability to speak Welsh level 2 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address Wrexham Maelor Hospital Croesnewydd Road Wrexham LL13 7TD Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)