Stafford Health & Wellbeing is looking for an experienced Practice Manager to manage and join our friendly enthusiastic team.
Main duties of the job
Working collaboratively with the Partnership to provide overall leadership and management skills to enable the practice to meet its agreed aims and objectives. Bringing energy to our staffing and patient experience, helping to create a profitable, efficient, safe and effective working environment.
About us
The practice clinically comprises of 7 GPs (2 GP Partners and 5 Salaried GPs), Advanced Nurse Practitioners, Physician Associate, Clinical Pharmacist, 3 Practice Nurses, a Health Care Assistant and Phlebotomist, with a supportive administrative team.
Currently have an increasing list size of 13,128 patients, based in a new modern/purpose built GP Surgery within the Northfields Health Village, Stafford.
The Practice has an established reputation for GP training, Medical Students, and Research Studies.
Job responsibilities
1. Prepare and annually update the practice business development plan, driving forward the implementation of its aims and objectives.
2. Monitor and evaluate performance of the practice team against objectives and identify and manage positive change.
3. Develop and maintain effective communication both within the practice and with relevant outside agencies.
4. Ensure the business continuity plan and disaster recovery procedures are continually operational.
5. Co-ordinate meetings, including the preparation of agendas, minutes, and action points to drive change.
6. Develop Practice protocols and administrative procedures. Review and update as required.
7. Manage and oversee the recruitment and retention of all staff and provide a general personnel and team management/HR service to all staff.
8. Ensure that all members of staff are legally and gainfully employed.
9. Monitor skill-mix, staff efficiency and deployment of staff.
10. Manage staffing levels within target budgets.
11. Oversee staff payroll, including pensions.
12. Oversee staff induction and staff training and ensure that all staff are adequately trained to fulfil their role.
13. Ensure all staff follow and adhere to policies, standards, and guidelines.
14. Oversee all annual leave systems and study leave systems.
15. Develop and implement effective staff absence monitoring systems, back to work interviews, and staff support procedures.
16. Develop and implement effective staff appraisal, personal development plans (PDP), and monitoring systems.
17. Support and mentor staff, both as individuals and as teams to maximise staff morale and efficiency.
18. Implement effective systems for the resolution of disputes and grievances.
19. Keep abreast of changes in employment legislation.
20. Ensure up-to-date HR documentation and systems (including job descriptions, employment contracts, and employment policies and procedures).
21. Ensure contractual reporting systems including the NHS Workforce Survey.
22. Use technology appropriately to support HR systems and maximise efficiency.
23. Arrange appropriate indemnity and locum insurance cover.
24. Liaise with partners on staff development.
25. Take overall responsibility for the management and resolution of all significant events and complaints.
26. Strategic oversight and understanding of the Practice Finances in order to drive change.
27. Understanding of the practice accounts, current income streams and expenditure. Keep abreast of contract and legislation changes and new funding opportunities.
28. Maintain an up-to-date knowledge of Health and Safety.
29. Support equality, diversity, and rights of patients, carers, and colleagues.
30. Work effectively with individuals in other agencies to meet patient needs.
31. Effectively manage own time, workload, and resources.
Person Specification
Experience
* Can work well in a team and autonomously.
* Able to adopt a solutions-focused approach.
* Has excellent communication, oral and written, and interpersonal skills.
* Has an understanding of team dynamics.
Qualifications
* Educated to GCSE standard or equivalent with grade C or above in English.
* Evidence of a commitment to continuing professional development.
* Excellent keyboard skills and experience of using Microsoft office e.g. Word, Excel.
* Experience of using EMIS computer software.
* Management experience in GP practice management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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