Hays Technology is looking for a Service Desk Analyst to join an exciting public sector client's team on a contract basis.
Role: ICT Service Desk Operative
Location: Leamington Spa (On-Site)
Duration: 3 Months Initial Contract
What you will be doing:
* To provide instruction and advice to systems users via the telephone and remote support software.
* To ensure that all incidents raised via the ICT service desk system are accurately and clearly recorded.
* To triage, categorise and prioritise all incidents presented via the employee self-service portal.
* To ensure that all changes to systems user accounts or user access rights are accurately managed and recorded in the service desk ticket management solution.
* Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary.
What we are looking for:
* A graduate looking to start their IT career or someone who has previous service desk experience.
* Good communication skills.
* Customer service experience.
* Team working experience.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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