Job ID: 162287
Brand: Uniworld
Location: London
Uniworld owns and operates a fleet of thirteen intimate, boutique river cruise ships on the European waterways which cater exclusively to English-speaking clients. To support our Program Services Team in the London office (UK), we are looking for an experienced and dedicated tourism professional in the role of:
Your responsibilities will include:
* Operational support for assigned ships.
* Being the first point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
* Communicating last-minute changes to Suppliers, Cruise Managers, Local Hosts, and ships as needed.
* Liaising with Suppliers on expected participation levels and services needed per cruise whilst readjusting them accordingly when required.
* Controlling the quality and performance of our Suppliers, Cruise Managers, and Local Hosts (assigned ships).
* Following up on the quality of services and following up on Cruise Managers and Local Hosts tour report service feedback (assigned ships).
* Covering emergency duties/phone (including weekends) as required on a rotational basis.
* Communicating with our international offices/teams to successfully deliver Uniworld cruises/products.
* General administrative duties, which can include but are not limited to, invoicing queries, deviations, special events/activities, and daily operation delivery for your allocated ships.
* Special assignments and projects as delegated to you.
What are we like?
* Future-focused, inquisitive, and open-minded. Our employees come from various countries, backgrounds, and cultures. We celebrate our diversity and are committed to creating an inclusive environment for everyone.
* What else is important to us? 5* experience: sustainable travelling for our guests and career for you. Because you, just like our guests, deserve the best!
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