Mersey and West Lancashire Teaching Hospitals NHS Trust
We are currently seeking an experienced GP patient care advisor who has experience of working within a GP setting. The working pattern involves shift.
This post requires a Standard DBS check.
Interview Date - To Be Confirmed
Main duties of the job
* Acknowledging a patient's attendance at the desk within 2/3 minutes of arrival and advising any patients queueing for appointments of the self-check-in service.
* Advising patients waiting for information that you will be with them as soon as possible and to call for assistance where necessary.
* Observing appointments and clinics that are running late and advising patients waiting and offering apologies.
* Dealing with all general enquiries, explaining procedures and making new and follow-up appointments using the EMIS system.
* Using sound judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner, in line with the Practices guidelines.
* Ensuring that all new patients are registered on the electronic system promptly and accurately, this should be on the same day that they attend the practice to register.
* Being aware of your surroundings and of the patients in the waiting room and responding to their needs appropriately.
* Being aware of which Clinicians are currently working in the building and whether they have arrived for their clinics.
* Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover, whilst ensuring the Practice procedures are completed.
Job Responsibilities
* Receiving and making telephone calls as required on behalf of the practice and registered patients.
* Diverting calls and taking messages, ensuring accuracy of detail and prompt and appropriate delivery.
* Entering requests for home visits onto the home visiting sessions within EMIS ensuring careful recording of all relevant details and where necessary; referring to the visiting Advanced Nurse Practitioner or GP for advice.
* Actioning repeat prescription requests and ensuring they are ready for collection by the patient/chemist within 48 hours, either electronically or manually.
* Receiving urine and blood samples, conducting Dip testing and sending samples off for analysis in line with Practice procedures.
* Completing identified admin tasks on a daily basis and reporting any areas of concern in a timely manner.
* Ensuring Practice emails are checked and responded to daily or are appropriately filed.
Person Specification
Qualifications
* Educated to GCSE Level and/or equivalent qualification and/or equivalent experience
* Word processing/IT Qualifications or equivalent experience/knowledge
Other
* Ability to use own initiative
* Ability to work as part of a team
Skills
* Time management and ability to work to deadlines
* Willingness to develop and learn new skills
Knowledge & Experience
* Experience of telephone call handling
* Experience of GP reception duties
* Experience of managing repeat prescriptions
* Experience of using EMIS
* Experience of working in a GP surgery environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
£24,071 to £25,674 a year Per Annum, Pro Rata
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