Description We're looking for someone with a good understanding of customer service delivery and best practice to join the team as Programme Co-ordinator (internally known as Programme Associate) on a 12-month fixed term contract basis, to cover an internal fixed term promotion. The Programme Co-ordinator will support the operational delivery (end to end programme management) of a specific cohort, programme or number of programmes. You'll work as part of a team owning the end-to-end experience of stakeholders on a range of programmes, helping them to engage with their chosen programme(s) and ensure they receive excellent customer service. As interface between the organisation and these stakeholders, you'll liaise with other teams ensuring they have the highest quality experience. Who are Ambition Institute? A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success. At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time. That’s how we’ll make sure every child gets a great education and the best possible start in life. We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive. We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice. We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement. We would like you to: Provide high-quality handling of in-bound stakeholder queries, seeking to build a friendly, professional and warm relationship with stakeholders Attend events when requested in order to provide a face for the organisation, to build relationships with stakeholders, and to ensure effective delivery of the programme(s). Use systems to monitor and evaluate stakeholder progress and flag where additional support may be required Collect and review stakeholder feedback and follow up where appropriate in line with team ways of working, and contribute to continuous improvement across the team Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Programme Manager. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition. Skills, Knowledge and Experience To succeed in this role you’ll have good organisation, planning and prioritisation skills and an ability to use your own initiative. You’ll also possess good communication skills, be able to work independently and seek advice where required. What’s in it for you….? Competitive annual salary Professional development for all staff 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January Employer pension contribution of 11% Agile, hybrid working culture, so you can manage when and where you work Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work Blind recruitment process to ensure equality and fairness in our hiring Enhanced maternity pay after a year’s service Shared parental leave package Access to free, confidential 24/7 wellbeing and support line Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London Work-from-home technology package to support hybrid working Interest free season ticket / bike loans We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation: You care deeply about educational disadvantage and being part of an organisation that challenges inequality You have a good work ethic and strive to make a difference in the job you do You always give maximum effort to understand and meet the needs of our partners and participants You always have a great attitude so we “can do” for all our colleagues, partners and participants You are open to feedback and learning because we want to keep getting better You work with your initiative to bring new ideas and a fresh perspective You are well organised and can prioritise work that will have the greatest impact You want a career with a person-centred organisation with a cause at its heart. You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation You enjoy working in a fast-moving workplace, with a great support structure around you You would like to grow with an ambitious organisation as it progresses over time Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done. Applications will be considered for all office locations. All applications must be received by the closing date 23:59 on 5 December 2024. Our mission needs the best people for the job, which is why we use sift questions to assess candidates’ genuine knowledge and skills. Sift questions are an opportunity for you to show us how you would do the job you are applying for, so please avoid using AI function tools (i.e. ChatGPT or other generative AI tools). We want to evaluate your response, so those found to use content taken from AI tools will have scores adjusted down. We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation. For any questions or queries please review our FAQs | Ambition Institute Careers (pinpointhq.com) in the first instance. If we've not addressed your question in this section, please email us at jobsambition.org.uk As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation. About Ambition Institute At Ambition, we support teachers and school leaders at every stage in their careers, helping them to keep getting better. For further information about us please take at look at our website: About Us - Why We Exist and What We Do | Ambition Institute Our hiring process Stage 1: Applied Stage 2: Shortlisting Stage 3: Interview Stage 4: Formal offer Stage 5: Hired