Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
The Application Support - Senior Analyst applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow. You will possess in-depth understanding and have the ability to evaluate moderately complex and variable issues with substantial potential impact. The successful candidate requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources, with strong communication and diplomacy skills.
Responsibilities:
* The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
* Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
* Manages, maintains and supports applications and their operating environments, focusing on stability, resiliency and functionality against service level expectations.
* Perform all aspects of application support such as Start of day checks, continuous monitoring, incident management & handover between regions.
* Develop and maintain technical support documentation.
* Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
* Formulates and defines scope and objectives for complex application enhancements and problem resolution.
* Reviews and develops application contingency planning to ensure availability to users.
* Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
* Participate in application releases, from development, testing and deployment into production.
* Engages in post implementation analysis to ensure successful system design and functionality.
* Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
* Ensures essential procedures are followed and helps to define operating standards and processes.
* Act as a liaison between users/traders, interfacing internal technology groups and vendors.
* Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
* Acts as advisor or coach to new or lower level analysts.
* Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
* Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
* Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
* Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
* Performs other duties and functions as assigned.
* Has the ability to operate with a limited level of direct supervision.
* Can exercise independence of judgement and autonomy.
* Acts as SME to senior stakeholders and/or other team members.
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
* Relevant experience in an Application Support role.
* Experience supporting applications hosted within Windows/Unix environment.
* Requires Database knowledge - SQL, KDB, Mongo, etc.
* Experience installing, configuring or supporting trading applications/platforms.
* Experience with some programming languages and willingness/ability to learn. Python, VBA, bash, shell scripting, etc.
* Adaptable and enjoy working within a fast-paced environment.
* Ability to multi-task with sharp problem solving skills.
* Effective communicator, able to build relationships and rapport easily & Effective written and verbal communication with an ability to explain technical issues in simple terms that non-IT staff can understand, adjusting appropriately for relevant stakeholders.
* Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
* Demonstrated analytical skills.
* Issue tracking and reporting using tools like JIRA, Confluence, etc.
* Knowledge/experience of problem Management Tools such as ServiceNow.
* Good all-round technical skills.
* Ability to plan and organize workload.
* Passion for learning and continuous development/improvement.
* Statistical and analytical mindset with proactive ingenuity and creativity.
* Attention to detail.
* Team player.
* Experience in providing effective Change, Incident and Problem Management.
Education:
* Bachelor’s/University degree or equivalent experience.
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
* 27 days annual leave (plus bank holidays).
* A discretional annual performance related bonus.
* Private Medical Care & Life Insurance.
* Employee Assistance Program.
* Pension Plan.
* Paid Parental Leave.
* Special discounts for employees, family, and friends.
* Access to an array of learning and development resources.
Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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