Pertemps Daventry are currently recruiting for a Trainee Customer Service Support to join one of our established Production Clients.
Hours - 39 per week Monday to Thursday -8:30am to 17:00pm and Friday 8:30am to 16:00pm (Half an hour Lunch Break)
Salary £20,500 - £21,500 pa
Our client is looking for a school or a colleague leaver that is looking to get into a Customer Service role, this is to provide customer service and administrative support for all products and services.
You will learn all about the engineering and pneumatic tool world.
Duties:
* Become responsible for filing of all MTS Sales Paperwork in the most efficient and effective way.
* Training for Sales Support for all Customer service enquiries, orders, and quotes, Raising sales orders, dispatch notes and invoices on Datafile system.
* MTS Training for 3rd Party Warranty and Demo Tool processes.
* Provide Sales / Administrative support for field sales force.
* Training on how to raise and review stock demand reports and monitor stock levels for specific products.
* Become adept at progressing products from suppliers and updated on the system.
* Provide updates on supplier performance and promptly advise of any issues arising.
* Become fully conversant with the operating systems.
* Become fully conversant with office/ orders procedures.
* Become fully conversant with the pricing structure for all products.
* Provide assistance in organising power tool service scheduling and publishing details.
* Other ad hoc duties as assigned by Senior Management.
* Support the Marketing team with social media updates when required, Training will be provided.
* Become fully conversant with the company's internal CRM System.
Candidate Requirements:
* School or Colleague leaver with a Educated to GCSE Standard or equivalent.
* Numerate
* Mature Outlook with a enthusiastic and outgoing personality.
* Confident telephone manner.
* Accurate with good attention to detail
* Methodical
* Flexible
* Practical
* Computer Literate
* Some Customer service experience is desirable in any capacity.
For more information please contact Niki @ Pertemps on 01327 220483