Our vision at Assisted Lives is that every person we support is able to live their best possible life. We believe this is their right. As one of our Team Managers, you will play a key role in making sure this happens. You will manage and support a large team of Care Co-Ordinators, Support Workers and administrative staff to ensure we deliver high quality services at all times.
JOB SUMMARY
* Reporting directly to the Service Lead, you will hold day-to-day responsibility for the overall performance and quality of care and support delivered within the Home Care division of the company.
* You will respond to and resolve queries from Care Co-Ordinators and Administrators and effectively manage the day-to-day dynamic challenges of care and support delivery.
* You will supervise and performance manage a team of Care Co-Ordinators and, using a facilitative model of management, support their professional development.
* You will collaborate in a programme of audit, reflective learning, and continuous improvement, overseen and led by the Service Lead.
* You will oversee the allocation and deployment of employees to deliver services to service users as defined by their package request, baseline assessment of need and support plan.
* You will be responsible for ensuring new referral assessments are conducted promptly.
* You will be responsible for ensuring all care and support plans and all care records are complete and up to date at all times.
* You will participate in the marketing of the Service and in business development activities.
* You will contribute to the innovative development of our services and of the company.
SPECIFIC DUTIES AND RESPONSIBILITIES
* Responsible for the operational performance of the service.
* Ensuring that all points of service delivery are implemented to high standards.
* Maintain effective quality assurance systems to promote high quality, best practice and continuous improvement of services.
* Managing a team of staff, ensuring that duties are completed and providing leadership.
* Liaising with service users, local authorities and other stakeholders.
* Overseeing recruitment and forecasting demands on training and staffing levels.
* Manage a large team involved in the direct provision of care and support services including conducting supervisions and appraisals.
* To ensure that there is a coordinated and consistent approach to service delivery that is cost effective and efficient making the best use of allocated resources and that meet the needs of services users as defined by their package request, baseline assessment of need and support plan.
* Representing the company during meetings with external stakeholders and professionals.
* Attending training events and ensuring that skills and knowledge of industry best practice are kept up-to-date.
* Ensuring that the highest standards of care are maintained at all times.
* Ensure adherence to the organisations policies and procedures.
* Participate in the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative services.
* Grow and develop services through increasing delivered hours and maximising referral opportunities.
* Managing any complaints as per company policy.
* Promote a coaching, training and development culture.
* Encourage and participate in the training and development of all staff.
* Prepare staff development plans. Provide support and assistance to staff so as to achieve their development objectives.
* Mandatory training is scheduled and delivered as required, any non-attendance is managed effectively and addressed appropriately.
* Ensure accurate staff files are kept and information is recorded accurately.
* Recruit, develop, coordinate and retain an effective and functioning staff team.
* Chairing and co-ordination of staff meetings.
Salary: £30,000 - £32,000, depending on experience.
Person Specification
The skills, knowledge, qualifications and experience listed here are requirements of the role and are assessed at different stages of our recruitment and selection process. Use this information to help you complete the ‘further information’ section of the application form.
* Communication: Clear written and verbal communication skills. The ability to listen, to follow and understand instructions. Attention to detail.
* Thinking Style: A logical and rational approach to resolving problems and making decisions. Good use of initiative and intuition. Flexible and adaptable in style – adaptability and readiness to challenge existing practices and find alternatives. Drive and motivation. Evidence of interest to learn and succeed. Decision-making ability, particularly in areas such as the allocation of resources. Numeracy skills and the ability to analyse complex issues, absorb information, understand data and identify underlying trends. Able to manage multiple tasks effectively and make safe prioritisation decisions.
* Working with others: Demonstrates strong Service User focus - prioritises Service User needs and requests. A welcoming and approachable style. Able to build positive working relationships with Service Users, team members and external visitors. Good people management and strong leadership skills and a facilitative, developmental approach. Listening skills and the ability to negotiate with and persuade others. Demonstrable leadership skills. Confident personality with an ability to inspire confidence in others.
* Well-being and Values: Demonstrates values of respect, trust and calmness. Understands older people’s needs and the needs of people with disabilities, and a commitment to the safety, care and well-being of Service Users and Care Support Workers. Ability to show empathy. Self-motivated and proactive and an emphasis on achievement of results.
* Time management: Organising skills – being able to plan, meet deadlines. Conducts tasks in a structured and logical way. Factoring in the unexpected!
ESSENTIAL
* Experience in care provision at a level that reflects the responsibilities of the post applied for.
* Minimum of 5 years of experience within the health and social care sector.
* Ability to effectively manage the performance of others.
* Excellent relationship builder.
* Experience of working in a pressurised environment.
* Highly organised with an eye for detail.
* Ability to multitask and manage priorities.
* Excellent communication skills, both written and verbal.
* Excellent IT skills, using a variety of programs such as text documents, spreadsheets, presentations, email, databases.
* Full driving license with use of own vehicle.
* Minimum of Level 3 QCF in Leadership and Management (or equivalent).
* GCSEs (or equivalent) in English and Maths – grades A*- C (or equivalent).
DESIRABLE
* In-depth knowledge of the legislation affecting health and social care.
* Ability to motivate others to meet deadlines.
* Ability to recognise and develop additional opportunities for the service and the people using a facilitative management style.
* Management training relevant to this position.
Additional information:
Duties must be carried out in compliance with Assisted Lives’ Equality and Diversity Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. There will from time to time be a variation of duties depending on the needs of Service Users and needs of the service. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application. Maintaining awareness – understanding and adhering to Company policies and procedures and CQC requirements.
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