A little about PTSG: PTSG is one of Europe’s leading providers of specialist services to the construction and FM sectors. It was formed in 2007 with a handful of people and a vision to deliver the full range of specialist building services from ‘under one roof’. After almost 17 years of successive growth, that vision has been achieved.
The Group’s five business divisions operate independently or combine to deliver a complete solution including: façade access and fall arrest equipment, lightning protection and electrical compliance, high-level services, fire solutions and water treatment.
PTSG are seeking a Quality Assurance Manager to join their Northern team being involved in maintaining the highest standards throughout the business within the Health and Safety Division.
Key Accountabilities:
* Responsible for the development and ongoing maintenance of quality management systems ensuring PTSG statutory duties are fulfilled and exceeded.
* Oversees internal and external audits relative to ISO standards (9001, 14001 & 45001) and leads the internal audit program.
* Ensure that the operational processes are designed to guarantee the required level of service delivery and customer satisfaction.
* Develop, monitor and report on metrics for service delivery.
* Manage the contractor/supplier assessment and management program.
* Support in the due diligence process in relation to any new acquisitions, identifying gaps in quality management and devising appropriate action plans.
* To perform any other duties required from time to time that fall within the scope of this job description.
The services PTSG offers predominantly involve technical activities in the facilities and built environment.
The operating environment is regulated by legislation, membership of industry groups, e.g., SAEMA, IRATA, ATLAS, and has been assessed and certified to the requirements of ISO 9001, 14001 and ISO 45001.
It is important that the role holder is highly visible in their designated area conducting site visits (including customer premises) and engaging with business management teams in various PTSG offices. The role will involve regional and on occasion national travel and occasional nights away from home.
Role Dimensions:
The Quality Assurance Manager will have no direct reports, however will be working alongside the divisional QHSE teams.
Person Profile:
* Excellent interpersonal, verbal and written communication skills, business understanding, negotiation skills and strong organisational skills.
* Ability to work in a customer-focused, fast-paced and rapidly changing environment with the ability to prioritise workload and manage multiple and varied tasks with enthusiasm.
* Highly motivated, client-focused, and can work on own initiative, which includes making appropriate decisions in ambiguous situations.
* Experienced quality and compliance professional who has ideally operated in a multi-site technical/engineering environment.
* Ideally, with experience of merging business and associated documented management systems.
* Diploma in Quality Management, IQA qualified or equivalency relating to industry experience.
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