A little about PTSG: PTSG is one of Europe’s leading providers of specialist services to the construction and FM sectors. It was formed in 2007 with a handful of people and a vision to deliver the full range of specialist building services from ‘under one roof’. After almost 17 years of successive growth, that vision has been achieved.
The Group’s five business divisions operate independently or combine to deliver a complete solution including: façade access and fall arrest equipment, lightning protection and electrical compliance, high-level services, fire solutions and water treatment.
To ensure efficiency and alignment with our recruitment strategy, we kindly request that recruitment agencies refrain from submitting unsolicited or speculative CVs for roles that are not currently advertised or assigned to your agency. Please note that unsolicited CVs or applications will not be considered, and we are unable to respond to individual inquiries regarding speculative submissions.
PTSG are seeking an experienced Quality Assurance Manager to joint their North West division to ensure PTSG meets and exceeds regulatory, statutory, customer and organisations standards, through robust quality assurance controls.
Key Accountabilities (major end results the job is expected to achieve):
* Responsible for the development and ongoing maintenance quality management systems ensuring PTSG statutory duties are fulfilled and exceeded.
* Oversees internal and external audits relative to ISO standards (9001, 14001 & 45001) and lead the internal audit program.
* Ensure that the operational processes are designed to guarantee the required level of service delivery and customer satisfaction.
* Develop, monitor and report on metrics for service delivery.
* Manage the contractor / supplier assessment and management program.
* Support in the due diligence process in relation to any new acquisitions, identifying gaps in quality management and devising appropriate action plans.
* To perform any other duties required from time to time that fall within the scope of this job description (but not limited to the job description) as required.
Job Context / Key Challenges:
The services PTSG offers pre-dominantly involves technical activities in the facilities and built environment.
The operating environment is regulated by legislation, membership of industry groups, e.g., SAEMA, IRATA, ATLAS and has been assessed and certified to the requirements of ISO 9001, 14001 and ISO 45001.
The next phase in the evolution of PTSG is to harmonise documented controls across all businesses within PTSG, driving towards standardisation where appropriate.
It is important that the role holder is highly visible in their designated area conducting site visits (including customer premises) and engaging with business management teams in various PTSG offices. The role will involve regional and on occasion national travel and occasional nights away from home.
Role Dimensions:
Individual contributor with no direct reports but working with the support of the divisional QHSE teams. Will work with minimal supervision, regularly working remotely to the Group Senior QHSE Director and other team members.
Person Profile (Qualifications, Knowledge, Skill and Experience):
* Excellent interpersonal, verbal and written communication skills, business understanding, negotiation skills and strong organisational skills.
* Ability to work in a customer-focused, fast-paced and rapidly changing environment with the ability to prioritise workload and manage multiple and varied tasks with enthusiasm.
* Highly motivated, client-focused, and can work on own initiative, which includes making appropriate decisions in ambiguous situations.
* Experienced quality and compliance professional who has ideally operated in a multi-site technical/engineering environment.
* Ideally, with experience of merging business and associated documented management systems.
* Diploma in Quality Management, IQA qualified or equivalency relating to industry experience.
* Full driving license required.