Accreditation Manager
Location: Remote working available for the right candidate
Salary: Negotiable
Our client is a global consortium that enables the achievement of business objectives through technology standards and open source initiatives by fostering a culture of collaboration, inclusivity, and mutual respect among their diverse group of 900+ memberships. Their membership includes customers, systems and solutions suppliers, tool vendors, integrators, academics, and consultants across multiple industries
The Role
They are seeking an experienced Accreditation Manager whose overall task will be to ensure that the knowledge and experience of the accreditation team is used for active account management.
Key Responsibilities
1. Account Management for Accredited Training Course Providers by:
* Maintaining customer satisfaction balancing obligations and services
* Leading regular meetings with the top 10-20 customers and regular communication with the others
* Excellent communication including clarity, use of language and result from that communication
2. Provision of customer support by:
* Mastering the existing automation, suggesting and introducing new tools.
* Mastering the requirements and provide prospects and customers information matching their needs
3. Manage customers th...