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Customer Assistant - Cafe - Glasgow Fort
Sector: Retail and Wholesale
Role: Assistant
Contract Type: Variable Hours
Part Time
Summary
Customer Assistant - Café - Glasgow Fort
Contract Start Date: 06/04/25
Contract End Date: 24/05/25
Contracted Hours: 20
Working Pattern:
1. Vacancy 1:
Sunday - 11:00-15:00
Monday - 11:00-15:00
Tuesday - 11:00-15:00
Friday - 11:00-15:00
Saturday - 11:00-15:00
2. Vacancy 2:
Sunday - 13:00-17:00
Tuesday - 13:00-17:00
Wednesday - 13:00-17:00
Friday - 13:00-17:00
Saturday - 13:00-17:00
3. Vacancy 3:
Sunday - 10:00-14:00
Monday - 10:00-14:00
Thursday - 10:00-14:00
Friday - 10:00-14:00
Saturday - 10:00-14:00
Interview Information
Please only continue to book an interview slot if you can fulfil the entire working pattern as advertised online, as days/hours cannot be reduced or changed due to store demand.
Interview slots are allocated on a first come, first served basis. While we make every effort to interview as many candidates as possible, it is not always possible to guarantee an interview slot will be bookable.
Induction Information
If your application is successful, you will be required to attend 2 consecutive days of mandatory welcome training within a Hub store. The induction location may differ from your base store, and travel may be required. This will be discussed during your interview.
Proposed Induction Dates: Sunday 6th and Monday 7th 10:00-18:00 at Glasgow Argyle Street store. All induction hours are paid.
Key Responsibilities
* Create a welcoming atmosphere for customers
* Cash handling and operating point of sale systems
* Maintain a clean and hygienic environment
* Prepare and serve a variety of different products to a high standard
Purpose
* To deliver a great shopping experience for customers, putting customers before tasks every time
* Champion new ways of working within stores through an open mindset and positive attitude
* Complete tasks and processes that deliver 'best in town' standards
* Serve and sell across all channels brilliantly well
* Be the voice of our customer to help us continually improve
Key Accountabilities
* Serve customers efficiently and brilliantly well - on the shop floor and at service points
* Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy
* Utilise all digital tools and communication channels effectively
* Share customer and colleague feedback to help improve operations
* Support colleagues in building skill and confidence
* Own learning and development, proactively accessing digital learning solutions
* Know daily sales targets, priorities, promotions, and selling opportunities
* Have great product knowledge to sell and recommend products and services
* Engage with customers to understand their needs and make recommendations
* Understand store priorities and your role in achieving them
* Complete tasks with pace and in line with SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Key Capabilities
* Understand how M&S operates, its strategy, future, and your role
* Commit to delivering excellent work quickly with great attention to detail
* Be open to and act on feedback, asking for it regularly
* Set performance objectives in conjunction with the line manager
* Take accountability for planning and managing work efficiently
* Be curious and ask questions to challenge the status quo
* Communicate intentions clearly and simply
* Control reactions and consider how to share perspectives for better team reactions
* Copes well with change and recovers quickly from its impact
* Build positive relationships by being a good listener
Technical Skills/Experience
* Contribute to store sales and cost control
* Work across the store to get things done right first time within timescales
* Comprehensive knowledge of customer shopping channels
* Good level of product knowledge and services across the store
* Up to date knowledge of commercial operations and brilliant basics
* Good digital capability and use of digital tools
* Understand customer needs and spot selling opportunities
* Adapt to change
* Good knowledge of VM principles
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Company
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