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German Customer Service Representative - (Hybrid, mostly remote), ashton-under-lyne
Client: Origin Recruitment Ltd
Location: ashton-under-lyne, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 6
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
German Customer Service Representative - (Hybrid, mostly remote)
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose: The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
1. Answering calls from existing and new customers
2. Proactively dealing with all queries relating to the business
3. Taking orders and bookings via external and internal calls
4. A professional approach with the ability to build rapport with each customer
5. Demonstrating extensive knowledge on all product ranges
6. Facilitating calls from B2B and B2C
Personal Specification: The successful candidate for the position will have the following competences:
1. Previous experience in a similar role (preferred but not essential)
2. Customer service experience (preferred but not essential)
3. Self-motivated, with a ‘can do’ attitude
4. Attention to detail with high level of communication skills is essential
5. A passion to deliver the highest quality for our client’s customers
Working Hours:
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Additional benefits:
1. Contributory pension scheme of up to 6%
2. Opportunity to buy & sell holiday
3. Contributory hospital and health cash plan
4. Eye care vouchers
5. Free monthly nutritional and personal care products
6. Discounts at leading brands and retailers
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