Job Description
Team Leader
G4S has an exciting opportunity for a Team Leader to join our Belfast Monitoring Services team.
The role does require candidates to have the flexibility to work a four week rotating shift pattern, including days and nights, weekends and Bank Holidays, shifts are 7am-7pm and 7pm-7am.
This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise. You will be responsible for the safety of our customer’s staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner.
About us
G4S is a global company operating across 120 countries, employing over 650,000 people across the world. You can find more about us here; https://www.g4s.com/en-gb
We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. Typical clients include Government, Utilities, Healthcare, MOJ and MOD to name a few.
Duties
* Ensure the effective running of the shift team
* Manage the event and call handling performance of the shift team to achieve and exceed KPI’s
* Responsible for maintaining and improving on the quality of work being delivered by the team
* Ensure full compliance to NSI and other Industry Standards
* Monitor and manage the personal development needs of the team
* Hold one to one meetings to improve motivation and morale
* Help identify, develop and deliver training/coaching of the team
* Assist in the analysis and resolution of selected customer complaints
* Maintain a relevant production of succinct and timely reports for all aspects of shift team’s performance across all activities
* Ensure appropriate technical and operational knowledge is kept up to date to allow input to the Monitoring Services continuous learning and process improvement plans
* Ensure Health and Safety standards are followed within the SOC
* Ensure G4S standards, principles and values are upheld and openly promoted
OTHER DUTIES
* Any other duties as required by the Company.
GENERAL RESPONSIBILITIES
* The post holder is expected to show courtesy and respect towards colleagues, service users and members of the public with whom they come into contact at all times.
* Managing time and prioritising workload effectively
* The post holder is expected to consistently demonstrate a high level of accuracy, attention to detail, and professional attitude
* Staff are expected to demonstrate their commitment to G4S Monitoring Services by their regular attendance and the completion of tasks allocated to them.
* All staff must comply with G4S no smoking policy on G4S premises.
* All duties are carried out in compliance with G4S’s Health & Safety Policy, other company policies and statutory requirements.
* G4S is an equal opportunities employer. The post holder is expected to adhere to G4S’s Equal Opportunities Policy throughout the course of employment.
* To ensure the on-going confidence of the public in the staff of G4S, all staff must ensure they maintain the high standards of personal accountability required in the role.
This job description is not intended to be either restrictive or definitive. It is important to note that the responsibilities of the post may change to meet the evolving needs of the services that the Company provides. No job description can cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this document.
ESSENTIAL CRITERIA Candidates MUST possess
* Minimum 2 years supervisory experience in an operational role
* Minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
* Comprehensive IT skills including ability to use all MS Office packages, including excel
* Ability to operate in a professional and confidential manner at all times
* Excellent communication skills, both written and verbal. Able to communicate effectively with all levels of business, internal & external
* Self motivated and able to work on their own initiative
* Strong organisational and time management skills
* Good people development and management skills
Desirable
* Sound knowledge of monitoring business
* Knowledge of company systems and procedures
* Thorough knowledge of all aspects of the Monitoring Services operation comprising ARC, CCTV, DWP, Milestone, Tesseract, Virgin Helpdesk,Location Based Services including Lone Worker, Vehicle Tracking, Control Room – ideally all elements are preferable though not essential as specific training will be given.
CANDIDATES MUST HAVE SUPERVISORY/LEADERSHIP/MANAGEMENT EXPERIENCE TO BE CONSIDERED FOR THIS ROLE.
Benefits
* Basic hourly pay of £13.70 per hour (salary equivilant to £30,603.30 inclusive of night shift allowance)
* Excellent opportunities for career progression within both the department and organisation
* Full training and support in the role will be provided from day one
* Plenty of overtime opportunities
* Free Parking
* 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)
* Pension and Life Assurance scheme
* ‘Perks at Work’ scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World and many more
* Working with market leading system
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.