Job Title: Sales Office Manager
Are you a skilled leader with a passion for providing exceptional customer service? We are currently seeking a dynamic Sales Office Manager to join our client's team and lead their Customer Service department to new heights. In this role, you will have the opportunity to motivate and guide a talented team, ensuring customer satisfaction and driving sales success.
Responsibilities:
* Lead and motivate the Customer Service team to achieve goals and objectives.
* Monitor performance and provide ongoing feedback to team members.
* Develop the team through effective training and management.
* Recruit and train staff, ensuring the department is well-resourced.
* Plan and organise tasks to accomplish specific goals.
* Provide cross-functional support to help teams achieve their objectives.
Quality:
* Ensure the delivery of a high-quality service, maintaining efficient and compliant processes.
* Collaborate with the Quality team to resolve customer issues and implement process improvements.
* Participate in ISO and Ethical audits as required.
* Proactively address quality issues and take necessary steps to prevent their reoccurrence.
Duties:
* Allocate workloads to ensure timely and accurate processing of sales orders.
* Communicate with customers regarding changes in delivery dates, quantities, etc.
* Collaborate with other teams to resolve issues and escalate concerns.
* Inform customers about any delivery shortages and provide alternate solutions.
* Support team members with process queries and resolve escalated issues.
* Maintain databases, raise credit notes and invoices, and manage return logistics.
* Assist with administrative tasks such as scanning and updating customer information.
* Maintain load calculators and update customer portals.
Requirements:
* GCSE in Maths and English.
* Level 3 qualification or equivalent relevant experience.
* Excellent communication skills to liaise with internal and external customers.
* Strong administration skills with meticulous attention to detail.
* Commercial awareness and ability to make informed decisions.
* Proficiency in Microsoft Office applications.
* Experience leading a team is preferred.
* Knowledge of D365 is advantageous but not essential.
Working Hours:
- Monday to Friday, 8:30 am to 5:30 pm (45 Minutes unpaid lunch).
- Early finish on Fridays at 3:30 pm.
* 37.5-hour workweek.
If you are a dedicated and enthusiastic leader with a passion for ensuring customer satisfaction, we encourage you to apply for this exciting opportunity. Join our client's team and make a positive impact on their sales and customer service performance. Apply now!
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